Alexandria Mihelic
Gainesville,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in food service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
13
13
years of professional experience
Work History
Server
Big Mills Cheesesteaks
Gainesville, FL
02.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Lead
Wawa Food Markets
Gainesville, FL
02.2021 - 02.2022
- Mentored junior staff members to improve their knowledge of company policies, products, and services.
- Cross-trained and provided backup support for organizational leadership.
- Exhibited high energy and professionalism when dealing with clients and staff.
General Manager of Food Service
Taco Del Mar
Gainesville, FL
02.2016 - 09.2020
- Reduced food waste through better inventory management and portion control, leading to increased profitability.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
- Ensured compliance with health and safety regulations through regular inspections, staff training, and process improvements.
Assistant Manager
Dunkin Donuts & Baskin Robbins
Gainesville, FL
01.2012 - 08.2015
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
GED -
Eastside High School
Gainesville, FLSkills
- Quick Learner
- Positive Attitude
- Multitasking
- Customer Service
- Strong Work Ethic
- Cleaning and sanitation
- Strong Communication Skills
- Attention to Detail
Timeline
Server
Big Mills Cheesesteaks
02.2024 - Current
Customer Service Lead
Wawa Food Markets
02.2021 - 02.2022
General Manager of Food Service
Taco Del Mar
02.2016 - 09.2020
Assistant Manager
Dunkin Donuts & Baskin Robbins
01.2012 - 08.2015
GED -
Eastside High School