Alexandria Miller
Reading,PA
Summary
Healthcare operations professional with over 10 years of frontline pediatric emergency department experience and extensive hands-on expertise with Epic electronic health record workflows. Proven background in clinical documentation, order management, patient tracking, downtime operations, and patient safety. Active member of CHOP’s System Downtime Committee and Resuscitation Committee, contributing to enterprise system governance, workflow optimization, and clinical process improvement. Bachelor’s degree–prepared with a strong career focus in clinical informatics and Epic.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Acute Care Technician
Children’s Hospital of Philadelphia
King of Prussia, PA
10.2021 - Current
• Follow policies and procedures based on training for emergency responses to trauma codes, behavioral
health crises, and medical resuscitations.
• Member of Resuscitation Committee: conduct after-action reviews of code events, identify
performance gaps, and recommend corrective actions — mirroring FEMA’
s improvement planning
process.
• System Downtime Committee representative: co-developed continuity of operations (COOP) workflows
to sustain patient care during electronic health record outages.
• Utilize Kronos workforce management system to support schedule and help balance needs for the
department that can be picked up in the department during high-volume surges.
• Maintain documentation with EPIC, and keep up with compliance certifications/education using
Workday HR system.
• Train and mentor new staff in IV insertion, orthopedic casting, catheterization, and emergency triage
procedures.
Patient Care Technician
Tower Health
Reading, PA
07.2014 - 09.2021
• Supported physicians and nurses in high-acuity trauma, psychiatric, and emergency cases in Pennsylvania’s busiest ER.
• Applied incident management principles during mass-casualty and trauma events, assisting with rapid triage and coordination across multiple specialties.
• Documented emergency workflows and assisted with updates to emergency operating
procedures.
• Collaborated with external agencies (EMS, police, Life Flight) during trauma activations.
Regularly accessed Epic EHR to document trauma care, patient interventions, and emergency
workflows.
• Collaborated with hospital administration using Kronos and Workday systems for staffing,
payroll and compliance tracking
Education
Bachelor of Science - Healthcare Administration
Southern New Hampshire University
Hooksett, NH12.2025
Skills
- Epic EHR (Clinical Documentation, Orders, Tracking, Results)
- Clinical Workflow Optimization
- Patient Safety & Quality Improvement
- Downtime & Business Continuity Operations
- Multidisciplinary Care Coordination
- Clinical Decision Support
- Healthcare Operations
- Process Improvement
- System Governance
- High-Acuity Clinical Environments
Certification
- CPI Certified
- CPR & BLS (American Heart Association)
- Pediatric Emergency Assessment, Recognition and Stabilization (PEARS)
- IV Insertion
- EKG
- Orthopedic Casting
- Urinary Catheterization
- Triage
Additional Information
Committees & Leadership
• System Downtime Committee — Lead Technician Representative (2025–Present)
- Designs emergency department workflows during EHR/system outages
-Supports enterprise business continuity planning
• Resuscitation Committee (2023–Present)
-Reviews trauma and resuscitation cases to identify strengths and improvement opportunities
- SPM Committee (2022–Present)
-Supports nursing standards, staff well-being, patient satisfaction, and event planning
Timeline
Acute Care Technician
Children’s Hospital of Philadelphia
10.2021 - Current
Patient Care Technician
Tower Health
07.2014 - 09.2021
Bachelor of Science - Healthcare Administration
Southern New Hampshire University