Alexandria Morley
JONES,OK
Overview
9
9
years of professional experience
Work History
Agile Scrum Master
U-Haul International
Jones, OK
08.2020 - Current
- Participated in daily Scrum meetings to update on project progress.
- Trained and mentored team members on best and most effective ways to use Scrum processes to improve efficiency and reduce production times.
- Worked with project owners and end users to prioritize feature development and enhancements based on critical paths and business needs.
- Lead Agile teams in development of data warehouse, business intelligence, data lake and cloud technologies within Agile environment.
- Coached and mentored team members, stakeholders and leadership on benefits of Agile and Scrum.
- Trained and mentored highly effective teams to meet corporate service standards.
Overnight Stocker
Walmart
Edmond, OK
12.2022 - 06.2023
- Reset merchandise throughout assigned section to give shelves and racks professional appeal.
- Stocked shelves, racks and bins with new or transferred merchandise.
- Kept work areas clean, neat and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Operated forklift and pallet jack to transport heavy loads.
Corporate Accounts Business Analyst
U-Haul International
Phoenix, AZ
12.2018 - 08.2020
- Consistent involvement in planning, strategy, integrating, and development of the Monthly Inventory tool and SAP for Corporate
Accounts. - Inbound and outbound calls to assist in conflict resolution related to accounting issues such as invoices, statements, ACH, billing and
account updates. - Tracking and maintaining corporate customer account information using Excel, Word, SAP, and Oracle.
Contact Center Recruiter
U-Haul International
Phoenix, AZ
05.2018 - 11.2018
- Focused on recruiting quality, skilled, and proficient applicants in a high volume capacity for U-Haul Call Center.
- Self-starter, take direction well, have a creative, “think on your feet” attitude, and able to execute effectively against a set of directives.
- Track record of meeting and exceeding hiring targets and staying focused on quality.
- Experience with numerous Social media platforms, websites, and IT focus organizations.
- Excellent communication skills and have the ability to multi-task in stressful and demanding situations.
Quality Assurance Technician
U-Haul International
Phoenix, AZ
11.2017 - 05.2018
- Ensure quality and system integrity of applications which allows and promotes policies and procedures.
- Test new features and functionality, proactively identifying issues and correct in a timely fashion.
- Provide system developers with clear and concise written documentation and problem description when encountered.
- Plan, design, and author effective test cases.
Fraud Analyst
StubHub
Draper, UT
05.2017 - 11.2017
- Contacting customers in an effort to verify account activity and mitigate loss. Working fraud queues, emails and service requests, as
well as other fraud processing items on a daily basis. - Review customer accounts to determine the legitimacy of the account and account holder, and any associated risk.
- Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
- Managing foreign and domestic accounts.
- Teach training classes and manage a team independently.
- Travel out of state
Sourcing Specialist
StubHub
Draper, UT
08.2016 - 05.2017
- Assuring customer orders, replacing and correcting seller errors.
- Assist sellers with resolving fulfillment issues, take in coming chats with our customer service agents to assist them with replacing
orders and evaluate and resolve delivery issues.
Customer Service Representative
StubHub
Draper, UT
08.2015 - 08.2016
- Resolve customer issues whether it be with their order or sale efficiently.
- Trained to help buyers make purchases and answer any questions they might have.
- Resolve issues with orders and find the best replacements available. My main objective is to make a great experience for the customer.
Education
Scrum Master Certified - Agile Scrum Master
Scrum Alliance
Online08.2020
High School Diploma -
Valley High School
Sandy, UT01.2013
Skills
- Scrum and Agile Best Practices and Processes
- Complex Problem Solving
- Data Analysis and Deliverable Tracking
- Project Team Coordination
- Technology Implementation
- Verbal and Written Communication
- Work Planning and Prioritization
Intro
Based on the posted description, I'm confident that I am fully qualified for the position and will be a strong addition to your team. I am familiar with the requirements and would love to join. My current position as a Scrum Master in Software Development has pushed my skills to a whole new level and that excites me the most because I'm always looking for ways to improve.
I can be reached best by phone or email.
References
Ky Ngo (405) 301-0034 ~ Chalet Fuery (480) 330-0031
Matt Newlin (801) 540-2215 ~ Richard Lopez (623) 332-0819
Amy Sevillano (602) 741-7088
Timeline
Overnight Stocker
Walmart
12.2022 - 06.2023
Agile Scrum Master
U-Haul International
08.2020 - Current
Corporate Accounts Business Analyst
U-Haul International
12.2018 - 08.2020
Contact Center Recruiter
U-Haul International
05.2018 - 11.2018
Quality Assurance Technician
U-Haul International
11.2017 - 05.2018
Fraud Analyst
StubHub
05.2017 - 11.2017
Sourcing Specialist
StubHub
08.2016 - 05.2017
Customer Service Representative
StubHub
08.2015 - 08.2016
Scrum Master Certified - Agile Scrum Master
Scrum Alliance
High School Diploma -
Valley High School