ESSENAM ABOK PSM II | SECRET CLEARANCE
Silver Spring,MD
Summary
Organized, goal- driven US Navy veteran with 11 years of diverse experience. Established ability to lead teams of up to 30 members, bring awareness to projects through planning and a deep understanding of customer needs. Skilled in training, effective communication, management and streamlining operations through continuous improvement and cross-functional collaboration. Proficient in organizational critical thinking skills with success in: Adaptability Agile methodologies Coaching and mentoring Records management Performance management Scrum framework Process improvement Problem Solving Program management.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Agile Scrum Master
DeltaahTech Consulting
06.2018 - Current
- Supported team using servant leadership style and leading by example.
- Guided and coached Scrum team and organized Agile and Scrum practices and values while also meeting delivery commitment.
- Removed obstacles by finding right personnel to advance tasks and projects..
- Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity.
- • Guide the team in user stories estimations using the Fibonacci sequence, planning poker, and T-shirt sizing.
- Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews and sprint retrospectives.
Program/Project Supervisor
DeltaahTech, Consulting
02.2016 - 03.2018
- Significantly improved team productivity up to 50% by keeping detailed records of daily progress, finding areas of improvement, and constantly capitalizing on opportunities through daily on-the-job trainings
- Directly led, conducted yearly performance reviews, and counseled over 25 personnel to help them understand the steps necessary to achieve professional growth thus increasing retention by 20%
- Collaborated across departments on the flawless execution of high visibility ceremonies and official events such as the annual Blue Angel Shows, retirement ceremonies and Active-Duty funerals
- Analyzed future availability projections to create and update daily work schedules to ensure the completion of projects with minimum to no error
- Counseled individuals to identify resources available such as educational sources and special counseling programs to help them understand and overcome professional and personal barriers
- Trained employees in safety procedures and protocols as directed by company regulations.
- Closely collaborated with project members to identify and quickly address problems.
Maintenance Supervisor
Germans Holdings
09.2015 - 11.2021
- Increased productivity by 35% for up to 15 direct reports through rigorous training, and staffing schedules tailored to individual's strengths for the successful completion of weekly work loads
- Delivered 100% performance of mission-critical electrical systems and uninterrupted operation of an aircraft carrier flight deck, through diligent preparedness, proper use of personal protective equipment and inspections
- Provided guidance with high priority tasks involving equipment diagnostics, supply coordination, and data analysis to enable high-stakes decision-making about flight deck lighting to ensure a safe night operation
- Inspected and monitored work areas, examined tools and equipment, and provided employee safety training to prevent and correct unsafe working conditions, violations of procedure and safety rules.
- Supervised 200 employees and scheduled shifts.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Emergency Operations Supervisor
UNITED STATES NAVY
02.2010 - 11.2021
- Facilitated the identification and removal of impediments to increase the effectiveness of the team
- Managed employee training for ten new hires over a period of 12 months, offering continuous guidance and mentorship on best practices while providing constructive feedback
- Communicated changes in process, goals and timeline creating transparency and providing a trustworthy environment for all employees
- Upheld readily available housing units for over 500 employees monthly during the COVID-19 pandemic for quarantine purposes, decreasing financial budget by 20%
- Answered over 250 calls on a weekly basis, completed customer insights reports to better plan and serve on-coming new hires
- Provided prompt customer support and conducted weekly firsthand training to enhance knowledge and increased staffing resulting in a more efficient shift rotation
- Led a team of 10 employees by defining requirements, applying use of standards, planning for material replacement in housing units, and implementing quality control oversight thus decreasing error
Education
Master of Business Administration (MBA) - Operations Management
American InterContinental University
Bachelor of Science - Operations Management
Southern New Hampshire University
Skills
- Agile Methodology
- MS Office 2010: Word, PowerPoint, Outlook, Excel, Internet Explorer, and SharePoint
- Process Improvement
- Communication tools:
- Problem Solving
- Scrum Methodology
- External Communications
- Atlassian JIRA/Confluence
- Team Engagement
- Agile Work Processes
- Agile and Scrum Environments
- Best Practices and Methodologies
Certification
- OSHA (30) General industry
- Lean six sigma
- Yellow Belt Secret clearance
- PMI Agile Certify Practitioner( PMI-ACP)
- Professional Scrum Master 1&2
Timeline
Agile Scrum Master
DeltaahTech Consulting
06.2018 - Current
Program/Project Supervisor
DeltaahTech, Consulting
02.2016 - 03.2018
Maintenance Supervisor
Germans Holdings
09.2015 - 11.2021
Emergency Operations Supervisor
UNITED STATES NAVY
02.2010 - 11.2021
Master of Business Administration (MBA) - Operations Management
American InterContinental University
Bachelor of Science - Operations Management
Southern New Hampshire University
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