Alexandria M. Shepard
Battle Creek,MI
Summary
Dedicated medical professional with a strong foundation in patient care and critical decision-making, consistently delivering compassionate support in high-pressure environments. Proven expertise in IV administration and adept at navigating complex medical situations to ensure optimal patient outcomes. Actively seeking to leverage skills and experience to enhance team effectiveness and improve patient services.
Overview
8
8
years of professional experience
Work History
Emergency Medical Dispatcher
PRIDECARE AMBULANCE
Portage, MI
01.2021 - 01.2023
- Answered emergency medical calls
- Gathered critical information from caller, alerted EMS directed them to the appropriate location
- Guided caller thru first aid and safety procedures while providing reassurance until first responders arrived
- Used GPS, mapping and call taking programs simultaneously while using EMD cards to provide proper directions and first aid to caller
- Maintained system status ambulance posting plans to ensure adequate service area coverage
- Ensured crew paperwork completion and uploaded necessary paperwork into system
- Managed non emergency transportation schedule and communication with patients, hospitals and facilities as needed
Paramedic
PRIDECARE AMBULANCE
Portage, MI
01.2015 - 01.2021
- Provided emergency medical treatment throughout the service area in a team of two Paramedics
- Worked with a variety of different patients in a variety of different challenging environments to stabilize patient health needs, and transported patients to appropriate care facilities
Paramedic
MOBILE MEDICAL RESPONSE
Lansing, MI
01.2018 - 01.2020
- Provide emergency medical treatment throughout the service area in a team of a Paramedic and EMT
- Worked with a variety of different patients in a variety of different challenging environments to stabilize patient health needs, transported patients to appropriate facilities
Education
Advanced Cardiac Life Support (ACLS) -
American Heart Association
04-2023
Basic Life Support (CPR & AED) -
American Heart Association
01.2022
Advanced EMD Certification -
International Academy of Emergency Medical Dispatch
01.2021
Some College (No Degree) - Emergency Medical Technician Paramedic License
Kellogg Community College
03-2011
Emergency Medical Technician License -
Kellogg Community College
01-2009
High School Diploma -
Pennfield High School
Battle Creek, MI06-2008
Skills
- Emergency medical dispatcher
- International Academy EMD cards
- Patient Care Professional
- Communication
- Adaptability
- Motivation
- Flexibility
- Precision in Work
- Compassion
- Empathy
- Strong work ethic
- Critical thinking
- Computer literacy
- Confidentiality
- Stress tolerance
- Teamwork and collaboration
- Analytical Problem-Solving
- Multitasking Abilities
- Critical decision-making skills
- Patient management
- Direct patient care
- Continuous improvement
- IV insertion
- Intravenous therapy
- Patient support and assistance
- Quick learner
References
Available upon request
Timeline
Emergency Medical Dispatcher
PRIDECARE AMBULANCE
01.2021 - 01.2023
Paramedic
MOBILE MEDICAL RESPONSE
01.2018 - 01.2020
Paramedic
PRIDECARE AMBULANCE
01.2015 - 01.2021
Advanced Cardiac Life Support (ACLS) -
American Heart Association
Basic Life Support (CPR & AED) -
American Heart Association
Advanced EMD Certification -
International Academy of Emergency Medical Dispatch
Some College (No Degree) - Emergency Medical Technician Paramedic License
Kellogg Community College
Emergency Medical Technician License -
Kellogg Community College
High School Diploma -
Pennfield High School