Jacqueline Purvins
Newport
Summary
Skilled in crisis management and computer-based dispatch systems, I leveraged critical thinking and multitasking to enhance emergency response efficiency at the City of Dearborn. Demonstrated exceptional stress tolerance and decision-making, improving situational awareness and dispatcher training outcomes.
Overview
11
11
years of professional experience
Work History
911 Emergency Dispatcher
City of Dearborn
12.2019 - Current
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Maintained high levels of situational awareness during emergency situations, allowing for quick adjustments and accurate updates to responding units as needed.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Provided on-the-job training and coaching to develop new dispatchers.
Tennis Coach
Gibraltar School District
03.2019 - 03.2021
- Evaluated player strengths and weaknesses, tailoring practice routines accordingly to optimize progress.
- Enhanced player performance by implementing personalized training programs and providing constructive feedback.
- Promoted sportsmanship among players by modeling respectful behavior on the court and during competitions.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Established positive relationships with parents/guardians of athletes to align expectations about their child''s development within the tennis program.
Correctional Officer
Monroe County Sheriff's Office
06.2014 - 01.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
Education
Bachelor of Arts - English Language And Literature
University of Michigan, Flint
Flint, MI05-2015
Skills
- Certified Training Officer
- Emergency Medical Dispatcher
- Critical thinking
- Problem-solving
- Active listening
- Computer skills
- Crisis management
- Police and fire procedures
- Verbal and written communication
- Multitasking and prioritization
- Computer-based dispatch systems
Timeline
911 Emergency Dispatcher
City of Dearborn
12.2019 - Current
Tennis Coach
Gibraltar School District
03.2019 - 03.2021
Correctional Officer
Monroe County Sheriff's Office
06.2014 - 01.2019
Bachelor of Arts - English Language And Literature
University of Michigan, Flint
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