Rebecca De Medeiros
Archer,FL
Summary
Detail-oriented Dispatcher experienced in managing emergency calls and coordinating multi-agency responses. Enhanced operational efficiency through effective communication and meticulous record-keeping while fostering a collaborative environment to improve service delivery and community safety. Focused on mentoring team members to uphold high standards in emergency response operations.
Overview
1
1
Certification
13
13
years of professional experience
Work History
911 Emergency Dispatcher
Levy County Sheriff Office
Bronson, FL
01.2023 - Current
- Managed emergency calls, prioritizing incidents based on urgency and nature of the situation.
- Operated multi-line phone systems and computer-aided dispatch software to enhance operational efficiency and service delivery.
- Streamlined communication processes to enhance response efficiency for first responders and individuals in need.
- Compiled and organized detailed records of dispatch activities and incident reports for systematic evaluation and analysis.
- Monitored radio traffic for updates on ongoing incidents, ensuring timely responses.
- Provided critical information to law enforcement officers during emergency situations.
- Maintained accurate records of dispatch activities and incident reports for review.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Handled challenging caller interactions professionally while remaining empathetic to individuals experiencing distress or panic during emergencies.
- Mitigated potential risks during crisis situations by calmly gathering pertinent information from callers and relaying it accurately to responding units.
- Developed strong relationships with first responder teams through regular communication and mutual respect during emergency situations.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Read system maps and caller information, and documented details in the system.
- Reduced errors in dispatch procedures by maintaining accurate records of all emergency calls, resource allocations, and incident outcomes.
- Assisted in the development of new training programs for incoming 911 Emergency Dispatchers to enhance performance levels.
- Served as a mentor for newly hired dispatchers, offering guidance and support throughout their training process to ensure seamless integration into the team.
Business Development Manager
Ocean Breeze Marine Accessories
Archer, FL
07.2017 - Current
- Developed strategic partnerships with key industry players to expand market reach and drive revenue growth.
- Led cross-functional teams in the execution of business development initiatives, ensuring alignment with organizational goals.
- Identified emerging market trends, adapting product offerings to meet customer demands effectively.
- Streamlined sales processes by implementing CRM systems, enhancing efficiency and tracking client interactions.
- Conducted comprehensive market research to inform product development and positioning strategies in the marine accessories sector.
- Spearheaded negotiation efforts with suppliers to secure favorable terms, optimizing cost management strategies.
- Analyzed competitive landscape to develop targeted marketing campaigns that increased brand visibility and customer engagement.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Reached out to potential customers via telephone, email, and in-person inquiries.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Delivered compelling sales presentations to prospective clients, highlighting the unique value proposition of our products and services.
- Monitored market trends and competitor activities to identify areas of potential opportunity.
- Kept meticulous client notes and updated account information in company databases.
- Consistently met or exceeded monthly quotas through diligent prospecting efforts, relentless follow-up activities, and expert negotiation skills.
911 Call Taker and Certified Training Officer
Pasco County Board of County Commissioners
New Port Richey, FL
05.2015 - 12.2022
- Received emergency calls, assessing situations and dispatching appropriate emergency services.
- Coordinated with multiple agencies to streamline response efforts during emergencies.
- Maintained composure while managing high-stress situations in a fast-paced environment.
- Utilized advanced computer-aided dispatch systems to ensure accurate information relay.
- Trained new call takers on procedures and system usage to enhance team efficiency.
- Participated in public outreach events, promoting awareness of emergency services and fostering community engagement with the 911 system.
- Conducted quality assurance reviews of call logs to improve service delivery standards.
- Implemented process improvements that enhanced response times and operational efficiency.
- Provided guidance during critical incidents, ensuring effective communication among responders.
- Maintained calm and professional demeanor while handling high-stress emergency situations; ensuring effective communication with callers.
- Enhanced team performance by participating in regular training sessions and sharing knowledge with fellow call takers.
- Provided critical support during natural disasters or large-scale incidents by coordinating resources and communicating pertinent information to first responders.
- Expedited resolution of non-emergency calls by directing callers to the appropriate department or agency for assistance.
- Contributed to community safety by working closely with local police, fire, and rescue agencies during emergency events.
- Improved response times by effectively prioritizing urgent calls and dispatching the appropriate assistance.
- Developed strong multitasking abilities while simultaneously fielding phone calls, radio communications, and monitoring video surveillance feeds.
- Strengthened communication skills through daily interactions with diverse populations facing various crisis situations.
Correctional Officer
Iowa Correctional Institution For Women
Mitchellville, IA
02.2013 - 01.2015
- Monitored inmate behavior, identifying potential conflicts and intervening as necessary.
- Monitored inmate behavior, identifying potential conflicts and intervening promptly.
- Developed and implemented training programs for new correctional staff members.
- Conducted regular inspections of facilities, reporting maintenance issues promptly.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Collaborated with mental health professionals to support inmate rehabilitation efforts.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Implemented effective emergency response plans during crisis situations, minimizing harm to staff and inmates.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
Education
No Degree - Business Administration And Management
Palomar College
San Marcos, CAHigh School Diploma -
Center City High School
Escondido, CASkills
Crisis intervention
- Crisis management
- Information gathering
- Efficient data entry
- Data collection
- Work under pressure
- Documentation
- Typing speed 50 wpm
- NCIC database
- Frequency monitoring
- Call handling
- Information intake
- Crisis response
- Information relay
- Team leadership
- Coaching
- Good judgment
- Critical thinking
- Team training
- Prioritization
- Patience and tolerance
- Training officer
- Documentation management
- Call record maintenance
- Time management
- Attention to detail
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
- EMD - Emergency Medical Dispatch
- CTO - Communications Training Officer
- PST - Public Safety Telecommunicator
- Licensed NCIC/ FCIC Database operator - 2023- present
- Licensed IAED Certification in LAW, FIRE and EMS dispatch - 2015- PRESENT
Timeline
911 Emergency Dispatcher
Levy County Sheriff Office
01.2023 - Current
Business Development Manager
Ocean Breeze Marine Accessories
07.2017 - Current
911 Call Taker and Certified Training Officer
Pasco County Board of County Commissioners
05.2015 - 12.2022
Correctional Officer
Iowa Correctional Institution For Women
02.2013 - 01.2015
No Degree - Business Administration And Management
Palomar College
High School Diploma -
Center City High School