Jennifer Hulse
Olympia,WA
Summary
I am self-motivated, technical and compassionate. As a retired 9-1-1 dispatcher, I bring 28 years of public service, medical and law enforcement-related experience. I especially shine when it comes to assisting callers in crisis with compassion and dignity. I am proficient in multi-tasking, problem solving and utilizing my communication skills both written and verbal. I pride myself in being proactive, resourceful, organized and a helpful guide for my coworkers, first responders and the public. I have worn many hats in my career and I genuinely enjoy helping others.
Overview
27
27
years of professional experience
Work History
911 Emergency Dispatcher
Thurston 9-1-1 Communications
Olympia, WA
09.1995 - 06.2022
- Show professionalism and compassion for people in crisis
- Perform tasks in a high stress environment while making quick, logical decisions
- Maintain a strict level of confidentiality
- Transcribe information from callers to written form in a timely manner
- Perform a variety of background checks and prior history research
- Work seamlessly with user agencies to assist people in crisis
- Remain calm and professional with irate or difficult callers
- Time sensitive and proficient data entry
- Use several data systems such as DAPS, LiNX, ACCESS, CAD as well as mapping tools, Outlook and Word.
- Answer emergency and non-emergency calls from the public while efficiently gathering information to determine priority and level of response needed.
- Communicate with law enforcement, medical and fire response teams
- Enter runaways, missing persons, warrants, stolen vehicles and firearms into WACIC/NCIC.
- Communicate with outside agencies to confirm wanted or missing statuses of people as well as stolen firearms and vehicles.
Owner/Operator
Rude Poodle Designs
Olympia, WA
06.2017 - 06.2020
- Owned and operated my own business
- Worked closely with clients to design and create a meaningful piece of jewelry
- Managed daily operations of the business, including sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally.
- Maintained relationships with vendors and suppliers
Education
High School Diploma -
Oregon City Senior High School
Oregon City, OR06-1990
Ongoing Education/Training/Certificates Earned
Skills
- Customer service
- Teamwork and Collaboration
- Verbal and Written Communication
- Effective Prioritization/Multi-Tasking
- Complex Problem Solving
- Conflict Resolution
- Crisis Management/Intervention
- Information intake and documentation
Timeline
Owner/Operator
Rude Poodle Designs
06.2017 - 06.2020
911 Emergency Dispatcher
Thurston 9-1-1 Communications
09.1995 - 06.2022
High School Diploma -
Oregon City Senior High School
Ongoing Education/Training/Certificates Earned
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