MADELINE VELEZ
Las Vegas
Summary
Resourceful and adaptable public safety professional skilled in emergency response and communication. Proven ability to operate effectively under pressure, coordinating critical support for law enforcement and first responders. Committed to enhancing service value through quick decision-making and efficient incident management.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
911 Emergency Dispatcher
Kingman Police Department
Kingman
12.2025 - 03.2026
- Responded promptly to emergency calls from the public.
- Coordinated communication between first responders and dispatch teams.
- Utilized computer-aided dispatch systems to track incidents effectively.
- Maintained accurate records of calls and incident reports.
- Completed day-to-day duties accurately and efficiently.
- Provided clear instructions to callers during crisis situations.
- Monitored radio communications for updates and alerts.
- Received incoming calls from the public and determined the nature of the emergency.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Provided support services for police officers in the field by locating addresses, researching suspects, running license plate numbers.
- Provided pre-arrival instructions over the phone such as CPR and first aid instructions, fire evacuation procedures.
- Routed non-emergency calls to appropriate departments or agencies when applicable.
- Monitored multiple radio frequencies simultaneously while entering data into computer system.
- Maintained contact with field units via radio, providing directions and assistance as needed.
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Utilized mapping software programs to plot locations of incidents quickly and accurately.
- Communicated effectively with other dispatch centers to coordinate resources when responding to large scale events.
- Verified caller identity before dispatching personnel to ensure safety of responders.
- Dispatched police officers and emergency personnel to calls for service.
- Facilitated special requests from departments for assistance and BOLOs.
- Researched vehicle wanted and missing persons information.
Law Enforcement Support Technician
North Las Vegas Police Department
Las Vegas
10.2023 - 10.2024
- Administered support to law enforcement personnel through accurate data entry in computer systems, meticulous record management, and comprehensive report preparation.
- Recorded booking inmate information and monitored system performance, ensuring accurate operations and promptly identifying errors.
- Executed data entry tasks with high speed and precision for large volumes of information.
- Coordinated evidence processing for laboratory analysis through meticulous logging into evidence management system.
- Maintained and updated inmate records to comply with state regulations.
- Ensured timely completion of all reports related to inmate records.
- Organized evidence storage by packaging, storing, and retrieving items to maintain chain of custody.
- Recorded daily logs of arrestees' personal information, ensuring accuracy and compliance.
- Conducted interviews with incoming inmates to gather precise information.
- Facilitated communication among colleagues, enhancing collaboration on complex cases.
- Worked with coworkers to coordinate and complete tasks in an efficient manner.
- Provided prompt and friendly service to customers, ensuring satisfaction during interactions.
Armed Guard/North City Hall
Garda World
Las Vegas
09.2022 - 05.2023
- Dispersed loitering individuals from property, enhancing safety and security.
- Patrolled assigned areas to ensure building and equipment security.
- Conducted thorough searches of individuals entering facility for contraband items.
- Utilized various weapon systems, including firearms and non-lethal defense techniques.
- Verified security of windows, gates, and doors to deter intrusions.
- Managed visitor access by controlling entry points at the facility.
- Contacted police and fire departments during emergencies involving unauthorized persons or fires.
- Documented daily irregularities to track property damage and identify unauthorized individuals.
- Assisted clients and guests with inquiries, improving overall customer satisfaction.
Account Coordinator
Breckpoint Inc
Las Vegas
11.2021 - 07.2022
- Ensured regulatory compliance by preparing worker's compensation certificates for employers.
- Verified invoice accuracy prior to submission, facilitating timely payment processing.
- Resolved customer inquiries regarding accounts and payroll efficiently.
- Retrieved and returned erroneously issued checks, ensuring accurate account adjustments.
- Reconciled invoices with customer payments to identify and resolve discrepancies.
- Reviewed and posted daily payments to maintain precise financial records.
- Assisted in preparing accurate financial statements for audits, contributing to thorough financial assessments.
- Generated comprehensive audit reports by extracting and importing data, supporting compliance and review processes.
Public Safety for Sunrise Hospital
Allied Universal
Las Vegas
06.2019 - 10.2021
- Conducted regular inspections of vehicles and equipment to uphold public safety standards.
- Patrolled assigned areas on foot and in a company vehicle, ensuring premises security.
- Verified identification at entrance to ensure only authorized personnel accessed the premises. Granted access to authorized personnel only.
- Utilized conflict resolution techniques to deescalate volatile situations safely.
- Responded promptly to various alarms, investigating disturbances effectively.
- Responded to emergent situations with strategies focused on restoring order securely.
- Dispersed homeless individuals from metro property to maintain public safety.
- Provided courteous assistance to visitors by answering questions and giving directions.
Armed Security Guard
Brink's Incorporated
Las Vegas
07.2017 - 06.2019
- Protected funds by preparing and delivering daily currency to local banks.
- Monitored building surroundings to maintain safety for partners.
- Adhered to safety protocols during automated teller machine installations to mitigate risks.
- Enhanced communication skills to resolve challenging customer interactions promptly.
Armed Guard/Driver
Loomis
Las Vegas
03.2015 - 07.2017
- Prepared and delivered daily currency to local banks, safeguarding funds effectively.
- Monitored building perimeter for potential security threats. for partner to maintain safety and security standards.
- Followed safety protocols during automated teller machine installations to ensure compliance.
- Developed strong communication skills to enhance customer service in challenging situations.
- Provided guidance and support to other departments on complaint resolution processes.
- Processed batches of accounting invoices for accurate data entry.
Education
Associate in Science (A.S.) - Homeland Security
ICDC College
Culver City, CA04-2012
Skills
- Computer-aided dispatch
- Mapping software
- Incident monitoring
- Emergency response
- Caller assessment
- Data entry accuracy
- Data input accuracy
- Documentation management
- Critical thinking
- Decision-making
- Problem solving
- Adaptability
- Multitasking
- Organizational skills
- Prioritization
- Team collaboration
- Effective communication
- Conflict resolution
- Crisis intervention
- Stress management
- Stress tolerance
- Assertiveness
- Patience and tolerance
- Proficient in software
- Law enforcement coordination
- CPR and first aid
Certification
- CPR Certification
Languages
Spanish
Professional
Timeline
911 Emergency Dispatcher
Kingman Police Department
12.2025 - 03.2026
Law Enforcement Support Technician
North Las Vegas Police Department
10.2023 - 10.2024
Armed Guard/North City Hall
Garda World
09.2022 - 05.2023
Account Coordinator
Breckpoint Inc
11.2021 - 07.2022
Public Safety for Sunrise Hospital
Allied Universal
06.2019 - 10.2021
Armed Security Guard
Brink's Incorporated
07.2017 - 06.2019
Armed Guard/Driver
Loomis
03.2015 - 07.2017
Associate in Science (A.S.) - Homeland Security
ICDC College