Adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Gwinnett County Police Department
Lawrenceville, GA
09.2023 - Current
Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
Acted calmly and professionally under pressure while making decisions in high stress situations.
Adhered strictly to departmental policies and protocols related to handling emergency communications.
Veterinary Technician/Clerk
Ross Animal Hospital
Covington, GA
05.2022 - 09.2023
Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
Responded promptly to emergency calls outside normal business hours.
Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
Prepared and reviewed records and consent forms.
Tracked and scheduled follow-up appointments for animal treatment.
Head Baker/Assistant Manager
Sweet Treat Depot
Conyers, GA
08.2020 - 12.2021
Supervised the daily operations of the bakery, including production, staffing, scheduling and inventory management.
Trained and managed a team of bakers to ensure quality control and efficiency of production.
Monitored food costs while maintaining quality standards.
Evaluated staff performance on a regular basis to ensure consistent results.
Maintained records of sales, expenses, profits, losses and inventories.
Resolved customer complaints in an efficient manner.
Conducted research into new trends in baking technology to stay ahead of competition.
Prepared weekly reports detailing production volumes and costs associated with each product type.
Inspected products for quality assurance before display.
Education
Bachelor of Science - Forensic Science/biology
Arizona State University
Tempe, AZ
05-2028
Associate of Science - Medical Coding
Penn Foster College
Scottsdale, AZ
06-2025
Associate of Science - Psychology
Georgia State University
Atlanta, GA
08-2023
High School Diploma -
Rockdale County High School
Conyers, GA
05-2022
Skills
POST (PEACE OFFICER STANDARS AND TRAINING) Certified
Microsoft Word
Customer Relations
Excellent Communication
Organization
Reliability
Communication Skills
Record-keeping
Data Entry
87 WPM
Great eye for detail
Customer Service
Affiliations
community service- animal shelters, schools, and libraries
Languages
Portuguese
Limited
American Sign Language
Limited
Certification
currently working on CPTC AND CPB certifications
Timeline
911 Emergency Dispatcher
Gwinnett County Police Department
09.2023 - Current
Veterinary Technician/Clerk
Ross Animal Hospital
05.2022 - 09.2023
Head Baker/Assistant Manager
Sweet Treat Depot
08.2020 - 12.2021
currently working on CPTC AND CPB certifications
Bachelor of Science - Forensic Science/biology
Arizona State University
Associate of Science - Medical Coding
Penn Foster College
Associate of Science - Psychology
Georgia State University
High School Diploma -
Rockdale County High School
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