Nejah Coates
Conyers,GA
Summary
Adaptable professional with a proactive attitude and quick learning ability. Strong work ethic and effective communication skills. Seeking to contribute to a dynamic team and support organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Gwinnett County Police Department
Lawrenceville, GA
09.2023 - Current
- Assessed callers' needs and dispatched appropriate personnel to respond to emergencies.
- Updated records in database with detailed notes about incidents including suspect descriptions, vehicle information.
- Coordinated responses between multiple law enforcement agencies when necessary during multi-jurisdictional incidents.
- Acted calmly and professionally under pressure while making decisions in high stress situations.
- Adhered strictly to departmental policies and protocols related to handling emergency communications.
Veterinary Technician/Clerk
Ross Animal Hospital
Covington, GA
05.2022 - 09.2023
- Assisted veterinarians in performing surgical procedures by preparing the operating room, monitoring anesthesia levels, and administering medications to animals.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
- Communicated with clients regarding their pet's health status or progress reports following a procedure or illness diagnosis.
- Responded promptly to emergency calls outside normal business hours.
- Participated in educational seminars related to veterinary medicine topics in order to stay up-to-date on current trends and best practices.
- Prepared and reviewed records and consent forms.
- Tracked and scheduled follow-up appointments for animal treatment.
Head Baker/Assistant Manager
Sweet Treat Depot
Conyers, GA
08.2020 - 12.2021
- Supervised the daily operations of the bakery, including production, staffing, scheduling and inventory management.
- Trained and managed a team of bakers to ensure quality control and efficiency of production.
- Monitored food costs while maintaining quality standards.
- Evaluated staff performance on a regular basis to ensure consistent results.
- Maintained records of sales, expenses, profits, losses and inventories.
- Resolved customer complaints in an efficient manner.
- Conducted research into new trends in baking technology to stay ahead of competition.
- Prepared weekly reports detailing production volumes and costs associated with each product type.
- Inspected products for quality assurance before display.
Education
Bachelor of Science - Forensic Science/biology
Arizona State University
Tempe, AZ05-2028
Associate of Science - Medical Coding
Penn Foster College
Scottsdale, AZ06-2025
Associate of Science - Psychology
Georgia State University
Atlanta, GA08-2023
High School Diploma -
Rockdale County High School
Conyers, GA05-2022
Skills
- POST (PEACE OFFICER STANDARS AND TRAINING) Certified
- Microsoft Word
- Customer Relations
- Excellent Communication
- Organization
- Reliability
- Communication Skills
- Record-keeping
- Data Entry
- 87 WPM
- Great eye for detail
- Customer Service
Affiliations
- community service- animal shelters, schools, and libraries
Languages
Portuguese
Limited
American Sign Language
Limited
Certification
- currently working on CPTC AND CPB certifications
Timeline
911 Emergency Dispatcher
Gwinnett County Police Department
09.2023 - Current
Veterinary Technician/Clerk
Ross Animal Hospital
05.2022 - 09.2023
Head Baker/Assistant Manager
Sweet Treat Depot
08.2020 - 12.2021
- currently working on CPTC AND CPB certifications
Bachelor of Science - Forensic Science/biology
Arizona State University
Associate of Science - Medical Coding
Penn Foster College
Associate of Science - Psychology
Georgia State University
High School Diploma -
Rockdale County High School
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