Alexandria Murphy
Springfield,MO
Summary
Ambitious people manager with a solid history of success in medical operations. Motivated to drive productivity, longevity, and growth through proactive hands-on leadership. Offering ten years of professional experience and pursuing new professional challenges with room for advancement.
Overview
13
13
years of professional experience
Work History
Production Control
Alpine Aviation Group
Ozark, Missouri
11.2024 - Current
- Maintained production control system with Shoptech software, ensuring alignment with management objectives.
- Assembled clear work instructions for fabricators, facilitating accurate harness assembly across multiple companies.
- Created conformance labels for all products used across multiple companies.
- Generated accurate quotes for prospective customers through online quoting systems and manual calculations, enhancing sales opportunities.
Assistant Center Manager
CSL Plasma
Columbia, USA
06.2022 - 06.2024
- Oversaw plasma operations with attention to safety and quality standards in the absence of the Center Manager.
- Executed thorough opening, closing, and shift change functions to uphold daily operational standards.
- Collaborated with management and quality teams to plan and direct organizational tasks, ensuring alignment with operational goals.
- Assessed employee conflicts by analyzing all aspects of situations impartially, facilitating fair resolutions in accordance with procedures.
Manager Trainee Operations
CSL Plasma
Springfield, USA
08.2021 - 06.2022
- Managed training courses and promotional paths for professionals and leaders to enhance career development.
- Coordinated staff scheduling to maintain optimal coverage for all shifts.
- Cross-trained in medical reception, donor support, phlebotomy, and processing to support operational flexibility.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Supervisor of Laboratory Support Techs
Mercy
Springfield, USA
07.2019 - 05.2021
- Developed and implemented new policies and procedures for the department, securing approval from the Medical Director.
- Established and enforced clear goals to keep employees working collaboratively.
- Conducted applicant interviews, recommended hires, and assessed staff performance to support team development.
- Resolved customer complaints and adjusted policies to meet changing needs.
Lab Assistant IV
Mercy
Springfield, USA
06.2013 - 07.2019
- Conducted blood alcohol, breathalyzer, and urine drug screen tests for local law enforcement compliance.
- Implemented isolation procedures to ensure specimen integrity.
- Coordinated workflow based on stat, schedule, or outpatient needs.
- Coached new team members on completing complex tasks, adhering to compliance standards, and enhancing productivity.
Education
Associate of Arts -
Ozarks Technical Community College
Springfield, MO04-2014
High School Diploma -
Willard High School
Willard, MO05-2011
Skills
- Production Scheduling
- Kronos Scheduling and Payroll
- Workday Onboarding
- Workflow Coordination
- Training and Development
- Conflict Resolution
- Effective Communication
- CPR AED Certified
Timeline
Production Control
Alpine Aviation Group
11.2024 - Current
Assistant Center Manager
CSL Plasma
06.2022 - 06.2024
Manager Trainee Operations
CSL Plasma
08.2021 - 06.2022
Supervisor of Laboratory Support Techs
Mercy
07.2019 - 05.2021
Lab Assistant IV
Mercy
06.2013 - 07.2019
Associate of Arts -
Ozarks Technical Community College
High School Diploma -
Willard High School