Alexandria Nash
Las Vegas,NV
Summary
I entered the workforce at the age of seventeen. Having worked in a plethora of customer service environments, I have a heightened dedication to performance. I'll be an effective team member because I work well independently as well as with others. I'm fast on my feet and can learn procedure fairly quickly. I take pride in being a diligent worker, in helping others, and getting a job done efficiently. Ultimately, my goal is to not just to do a job, but to consistently and effectively have a job done well. I have 11 years worth of experience in cashiering, almost 18 years worth of experience with customer service, 3 years of management experience, almost 6 years experience with retail, 4 years worth of experience in food service, 4 years worth of experience as an insurance agent (auto/renters/valuable personal property policies), 3 years worth of experience facilitating and human resource related/ office administrative experience, and finally 1 years worth of experience as a facility coordinator.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Facility Coordinator
Branded Group
Las Vegas, NV
09.2022 - Current
- Schedule vendors/technicians to assess client sites for repairs needed and negotiate costs to complete repairs
- Complete work orders in a timely manner
- Negotiate costs
- Manage client/store expectations during the work order timeline
- Create proposals.
Learning Specialist Aprentice
Sitel Group
Las Vegas, NV
11.2020 - 07.2022
- Train new hired agents the client's product knowledge and state specific regulations and rules pertaining to insurance
- Track the progress of each agent in a grade book while following the client's training agenda
- Report daily on the status of the class
- Train new hired agent how to use and troubleshoot the company equipment
- Also trained the agents on how to use the client's applications on the computer as well
- Several human resources administrative duties including terminations, corrective counseling, timecard handling/timekeeping, scheduling and leading meetings, etc
- Attend several growth point training sessions to further develop skill as a facilitator.
USAA API MSR
Sitel
Las Vegas, NV
07.2020 - 11.2020
- Handled insurance policies in 49 states
- (All but Massachusetts)
- Provide customer service and assistance with policy changes and/or billing needs for USAA members.
Teller
First Interstate Bank
Whitefish, MT
02.2020 - 05.2020
- Assists clients with transactions withdrawing or depositing into their accounts; assists clients purchasing foreign currency, money orders, cashier checks, or credit card advances; direct clients to financial service representatives when further assistance is needed.
USAA Auto & Property Senior Insurance MSR
Sitel
Las Vegas, NV
04.2018 - 01.2020
- Handled insurance policies in 49 states
- (All but Massachusetts)
- Provide customer service and assistance with policy changes and/or billing needs for USAA members
- As a senior insurance representative in the Helpline department, I woulds also provide other insurance MSRs with guidance on state specific information, underwriting procedures, and all other inquiries to assist with call handling.
Shift Supervisor
Freddy's Frozen Custard and Steak Burgers
Las Vegas, NV
04.2014 - 04.2018
- Give direction to both front and back of house staff to successfully run a shift
- Office duties including- counting drawers and petty cash in safe, preparing deposits, clerical work with computer during closing hours, answering phone calls and handling each call as needed, ordering produce, and cleaning duties
- Handling any guests issues and correcting register mistakes
- Interacting with guests ensuring that everyone leaves satisfied
- Managing all prep items, making sure the restaurant- both front and back of house- has whats needed to get through the day and start off the next
- Also making sure that all food items are being prepared and stored according to food safety guidelines
- Handle any employee issues that may arise in the restaurant and discipline as needed
- Conducting interviews and make input on hiring decisions
- Assisted with training both front of house and back of house staff.
Cashier/ sales associate
Marshall's
Las Vegas, NV
09.2013 - 04.2014
- Greet all customers in store/ over phone
- Engage all customers in obtaining a TJX credit card
- Cashiering and various cleaning/ organization tasks in front desk area
- Perching products back onto the sell floor and obtaining correct prices for merchandise if needed
- Assisting customers/ fellow associates as needed.
Cashier
Big 5 Sporting Goods
Henderson, NV
11.2012 - 08.2013
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Assisted customers in person and via telephone
- Maintained cleanliness and presentation of stock room and production floor
- Assisted with training new cashiers.
Cashier/ Sales Associate
DSW-Designer Shoe Warehouse
Henderson, NV
03.2010 - 04.2011
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Excelled in exceeding rewards membership application goals
- Assisted customers in person and via telephone
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Various cleaning duties
- Assisted with training new cashiers.
cashier
Big 5 Sporting Goods
Las Vegas, NV
11.2007 - 03.2010
- Greeted customers entering the store to ascertain what each customer wanted or needed
- Described product to customers and accurately explained details and care of merchandise
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests
- Answered questions regarding store and products, while maintaining knowledge of current sales and store promotions
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges
- Assisted customers in person and via telephone
- Maintained cleanliness and presentation of stock room and production floor
- Stocked and rotated inventory regularly
- Assisted with training new cashiers.
Cashier/Server
Smoothie King
Henderson, NV
04.2008 - 08.2008
- Earned management trust by serving as key holder, responsibly opening and closing store
- Counted in/out registers and safe drops
- Served every customer in store/ on phone
- Various cleaning tasks
- Assisted with training new servers.
Cashier/ Associate
Brenden Theater @ the Palms Casino
Las Vegas, NV
01.2007 - 07.2007
- Trained new employees by providing knowledge of specific theater tasks and policies
- Worked both the cashiering positions either at ticket box or in concessions stand
- Worked ushering position and cleaned both theater and lobby areas.
Customer Service Representative
Brenden Theater @ the Palms Casino
Las Vegas, NV
01.2007 - 03.2007
- Assist DIRECTV customers and off site workers with installation, movie/package purchases, and/or minor trouble shooting inquiries.
Education
Diploma -
Sierra Vista High School
Las Vegas, NV01.2006
Skills
- Sales Experience (9 years)
- FOOD SAFETY (3 years)
- CASH MANAGEMENT (Less than 1 year)
- FOOD SERVICE (Less than 1 year)
- Supervising Experience (3 years)
- Communications (10 years)
- Customer Service (10 years)
- Computer Skills (5 years)
- Administrative Assistant (3 years)
- Software Troubleshooting
- Office Administration
- Insurance Sales
- Troubleshooting
- Microsoft Windows
- Employee Orientation
- Interviewing
- Shift Management
- VPN
- Adult Education
- Leadership
- Cash handling
- Cash register
- Cash management
- Customer service
- Shift management
- Clerical experience
- Proposal writing
- Supervising experience
- Insurance sales
- Windows
- Software troubleshooting
- Adult education
- Negotiation
Certification
- Property and Casualty License, 03/01/18, 03/01/21
- Insurance Producer License
Personal Information
Title: Facility Coordinator
Timeline
Facility Coordinator
Branded Group
09.2022 - Current
Learning Specialist Aprentice
Sitel Group
11.2020 - 07.2022
USAA API MSR
Sitel
07.2020 - 11.2020
Teller
First Interstate Bank
02.2020 - 05.2020
USAA Auto & Property Senior Insurance MSR
Sitel
04.2018 - 01.2020
Shift Supervisor
Freddy's Frozen Custard and Steak Burgers
04.2014 - 04.2018
Cashier/ sales associate
Marshall's
09.2013 - 04.2014
Cashier
Big 5 Sporting Goods
11.2012 - 08.2013
Cashier/ Sales Associate
DSW-Designer Shoe Warehouse
03.2010 - 04.2011
Cashier/Server
Smoothie King
04.2008 - 08.2008
cashier
Big 5 Sporting Goods
11.2007 - 03.2010
Cashier/ Associate
Brenden Theater @ the Palms Casino
01.2007 - 07.2007
Customer Service Representative
Brenden Theater @ the Palms Casino
01.2007 - 03.2007
Diploma -
Sierra Vista High School