Alexandria Nevarez
Modesto,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
13
13
years of professional experience
Work History
Receptionist Assistant
Cedar Hill Mortuary
11.2024 - Current
- Collaborated with funeral directors to ensure seamless coordination of services for families during difficult times.
- Resolved customer problems and complaints.
- Provided exceptional customer service by addressing client concerns professionally and courteously. Ensuring timely communication with clients and staff
- Confirmed appointments, communicated with clients, and updated client records.
- Handled sensitive information discreetly while performing administrative duties such as filing paperwork and processing payments.
Supervisor
Victoria Secret
01.2019 - 03.2024
- Directed daily retail operations, and ensuring compliance with company policies and procedures. Tracked and reported sales figures to contribute to strategic planning.
Key Holder
Lane Bryant
05.2015 - 06.2019
- Opening & closing procedure ensuring the security and integrity of the establishment by overseeing access and alarm system. Supervising other employees/ creating work schedules, training new staff, and providing guidance.
Customer Service Representative
Bill Trubitsky Farmers Insurance
10.2012 - 03.2015
- Customer service representative, data entry, answering multi-line phones, auto quoting, typing, filing, faxing, copying, accounts receivable, deposits, make calls to underwriters regarding auto changes and billing.
Education
Associates Degree - Process
Modesto Junior College
Modesto, CA08.2022
Diploma - undefined
Robert Ellioitt Alternative Education
Modesto, CA05.2012
Skills
- Excellent Customer Service / Communications Skills
- Respect for Confidentiality
- Able to Multi-task
- Inventory / Stocking shelves
- Detailed Oriented
- Opening & Closing store Procedures
- Cash management including handle large amount of cash / Deposits / POS Transactions
- Punctual & Efficient
- Setting up display
- Reliable / Dependable
- Appointment scheduling
- Call handling
- Data entry
- Professional demeanor
- Service-oriented mindset
- Staff management
- Problem-solving
Timeline
Receptionist Assistant
Cedar Hill Mortuary
11.2024 - Current
Supervisor
Victoria Secret
01.2019 - 03.2024
Key Holder
Lane Bryant
05.2015 - 06.2019
Customer Service Representative
Bill Trubitsky Farmers Insurance
10.2012 - 03.2015
Diploma - undefined
Robert Ellioitt Alternative Education
Associates Degree - Process
Modesto Junior College