Alexandria Olguin
Socorro
Summary
Knowledgeable Shift Manager proficient in scheduling, money handling and team management. Successful at overseeing all areas of operations. Makes adjustments to scheduling and task prioritization to keep assignments and projects on schedule.
Overview
7
7
years of professional experience
2023
2023
years of post-secondary education
1
1
Certification
Work History
Shift Manager
Sonic
Socorro
03.2024 - Current
- Supervised daily operations to ensure smooth workflow and efficiency.
- Trained and mentored staff on best practices and company policies.
- Scheduled shifts to optimize team coverage and customer service.
- Resolved customer complaints promptly to maintain satisfaction standards.
- Implemented safety protocols to ensure a secure work environment.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Coached employees on interactions with customers to drive exceptional service.
- Communicated with other shift managers to facilitate continuum of customer service.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Responded quickly and effectively to emergency situations as they arose.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Resolved conflicts between staff members in a professional manner.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Directed and led employees and team members on effective operations, methods and procedures.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Reinforced rules to promote superior employee performance.
- Prepared detailed incident reports following any incidents that occurred during shifts.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
- Organized special events such as holiday sales or promotional campaigns.
- Analyzed sales data to identify trends and areas for improvement.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Identified needs of customers promptly and efficiently.
Produce/Meat and Seafood Clerk
Walmart
Socorro
08.2023 - 03.2024
- Assisted customers in selecting fresh meat and seafood products.
- Maintained cleanliness and organization of meat and seafood display cases.
- Processed customer orders accurately and efficiently at the service counter.
- Collaborated with team members to manage inventory levels effectively.
- Trained new clerks on proper procedures for handling products safely.
- Checked expiration dates for all products regularly to ensure quality control standards were met.
- Maintained cleanliness in the meat and seafood department by sweeping, mopping floors, cleaning counters and equipment.
- Stocked shelves with a variety of items such as canned goods, frozen foods and condiments.
- Received deliveries from vendors ensuring that all items ordered were present in each shipment.
- Ensured freshness of products by checking temperatures regularly throughout the day.
- Weighed, priced, packaged and labeled various types of meat and seafood products accurately before displaying them on shelves or refrigerators.
- Organized backroom storage areas in an orderly manner to facilitate easy retrieval of merchandise.
Waitress Trainee
Socorro Springs Brewing
Socorro
03.2022 - 07.2023
- Provided excellent customer service in a fast-paced dining environment.
- Assisted with food preparation and maintained cleanliness of work areas.
- Managed customer orders efficiently and accurately during busy shifts.
- Collaborated with kitchen staff to ensure timely food delivery to tables.
- Maintained knowledge of menu items to assist guests with selections.
- Resolved customer complaints promptly to enhance dining experience.
- Maintained a professional attitude while working in a fast-paced environment.
- Provided excellent customer service during meal times.
- Checked that all orders were accurate before delivering to customers.
- Learned to properly handle cash transactions and process credit card payments.
- Informed customers of daily specials and menu changes.
- Followed safety protocols when handling hot plates or sharp objects.
- Completed assigned tasks within designated timeframes.
- Verified that all dishes served met quality expectations.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Assisted with food preparation tasks as requested by the head chef.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Provided exceptional service to high volume of daily customers.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Restaurant Hostess
El Camino restaurant
Socorro
09.2018 - 02.2022
- Greeted and seated guests while ensuring a welcoming atmosphere.
- Managed reservations and maintained efficient seating flow for optimal service.
- Assisted servers by coordinating table assignments and communicating guest needs.
- Monitored dining area to maintain cleanliness and organization throughout service.
- Trained new hostesses on procedures and customer service expectations.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Answered incoming calls with appropriate greeting and provided information about menu items or services offered.
- Maintained cleanliness standards in the dining area including wiping down tables and chairs between seatings.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Restocked condiments, silverware, napkins, tablecloths. as needed.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Completed daily side work tasks assigned by management such as rolling silverware or folding napkins.
- Provided menus and answered questions about menu items and specials.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Provided assistance to servers as needed including refilling beverages and clearing plates from tables.
- Balanced cash register at end of shift according to established procedures.
- Verified accuracy of orders before delivering them to customers' tables.
- Upsold appetizers, drinks, desserts. when appropriate.
Education
Socorro High School
Socorro, NMSkills
- Cash management
- Customer service
- Shift scheduling
- Performance coaching
- Conflict resolution
- Effective communication
- Problem solving
- Time management
- Event organization
- Handling customer complaints
- Payment processing
- Opening and closing procedures
- Cash handling
- Reporting and documenting
- Staff training and onboarding
- Employee training
- Accurate money handling
- Schedule management
- Training and mentoring
- Customer service focus
- Relationship building
- Punctual and reliable
- Energetic and enthusiastic
Certification
- Food handlers license
- Liquor license
Timeline
Shift Manager
Sonic
03.2024 - Current
Produce/Meat and Seafood Clerk
Walmart
08.2023 - 03.2024
Waitress Trainee
Socorro Springs Brewing
03.2022 - 07.2023
Restaurant Hostess
El Camino restaurant
09.2018 - 02.2022
Socorro High School