Alexandria Osborn
Collinsville,IL
Summary
Dedicated Financial Service Representative skilled in member relationship building, cash handling, and effective communication. Proven ability to enhance member satisfaction and resolve conflicts efficiently.
Overview
9
9
years of professional experience
Work History
Financial Service Representative
Scott Credit Union
Collinsville, IL
03.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to member requests for products, services, and company information.
- Enhanced member satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual member needs.
- Provided coaching and mentoring to new hires
- Improved resolution time with effective problem-solving for member complaints.
Ophthalmologist Technician
Ideal Eye Surgery
O'Fallon, IL
12.2022 - 02.2024
- Assisted in patient preparation for ophthalmic procedures, ensuring comfort and understanding of processes.
- Conducted preliminary eye examinations using autorefractors and visual field testing equipment.
- Maintained accurate patient records, documenting medical histories and test results efficiently.
- Educated patients on postoperative care, promoting adherence to prescribed treatment plans.
- Trained new staff on equipment usage and safety protocols, fostering a knowledgeable team environment.
- Collaborated with ophthalmologists to streamline clinic workflows and enhance patient throughput.
Call Center Representative
Helitech Waterproofing and Foundation Repair
Caseyville, IL
10.2021 - 12.2022
- Managed high-volume inbound calls, providing exceptional customer service and support.
- Resolved customer inquiries efficiently, ensuring accurate information delivery.
- Led initiatives to reduce average call handling time while maintaining quality standards.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Trained new representatives on company protocols and call handling techniques.
Receptionist/Law Clerk
Brown & James P.C.
St Louis, MO
05.2017 - 10.2021
- Managed front desk operations, ensuring seamless visitor experience and prompt communication.
- Coordinated scheduling for meetings, optimizing use of conference rooms and resources.
- Handled multi-line phone system, directing calls to appropriate personnel efficiently.
- Maintained organized filing system, ensuring easy access to client information and documents.
- Processed incoming and outgoing mail, guaranteeing timely distribution to staff and clients.
- Collaborated with team members to address client inquiries, fostering a positive service environment.
Education
High School Diploma -
Collinsville High School
Collinvsille, IL 05-2017
Skills
- Customer relationship building
- Cash handling
- Financial services
- Sales goals
- NMLS
- Notary
- Certified Branch Trainer
- Member of ERG
Timeline
Financial Service Representative
Scott Credit Union
03.2024 - Current
Ophthalmologist Technician
Ideal Eye Surgery
12.2022 - 02.2024
Call Center Representative
Helitech Waterproofing and Foundation Repair
10.2021 - 12.2022
Receptionist/Law Clerk
Brown & James P.C.
05.2017 - 10.2021
High School Diploma -
Collinsville High School