Justin Rene Ovalle
Spring,TX
Summary
Financial services professional with strong analytical and problem-solving skills. Known for collaborative approach and adaptability to changing needs. Proven ability to analyze financial data, develop strategies, and drive results. Recognized for reliability and focus on achieving team goals. Skilled in financial planning, risk assessment, and client relationship management.
Overview
11
11
years of professional experience
Work History
Financial Service Representative
Shell Federal Credit Union
10.2020 - Current
- Collaborated with cross-functional teams to design financial products tailored to member needs and preferences.
- Monitored performance metrics to assess effectiveness of financial programs and instituted corrective actions as needed.
- Mentored junior staff in financial analysis techniques, fostering a culture of continuous learning and improvement.
- Problem solving, troubleshooting and providing support in all areas of the branch, as needed.
- Analyzed financial data to identify trends and recommend improvements to enhance member services.
- Developed and implemented strategies to streamline loan processing, increasing efficiency across departments.
Floor Supervisor & Coordinator
Floor & Decor
01.2017 - 10.2020
- Coordinated all inbound purchase orders and transfers into the distribution center, which includes all documentation, system updates, internal communication, and external communication.
- Daily interaction with vendors, carriers, buyers, logistics coordinators, and managers.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored team members to enhance performance and productivity.
- Resolved customer inquiries, enhancing overall satisfaction through effective communication.
Transportation Dispatcher
Palmer Logistics
07.2016 - 12.2016
- Issued bills, invoices, receipts, checks and any high priority documentation needed.
- Unitized Microsoft excel to ensure proper data entry to document daily production.
- Perform administrative support functions including reception, front desk customer service, filing and routing, etc.
- Provide quality customer service through face to face and phone support.
Supervisor & Installer
Houston Modular Installation
12.2015 - 06.2016
- Communicate positively and effectively with all team members and clients.
- Tour projects sites to experience the final process and communicate the objective.
- Arrange and set up furniture and other office equipment.
Delivery Driver
Fed EX
08.2014 - 11.2015
- Established and maintained customer relationships
- Implemented route optimization strategies, enhancing delivery efficiency and reducing costs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Executed timely deliveries, ensuring customer satisfaction through effective communication.
Education
Business Management
UTSA
High School Diploma -
Sam Rayburn
01.2013
Skills
- Microsoft
- Budgeting and Finance
- Clerical Support
- Relationship management
- Process Implementation
- Team Leadership
- Debt management
- Customer relationship building
- Oral and Written Communication
- Sales and marketing
- Credit analysis
Timeline
Financial Service Representative
Shell Federal Credit Union
10.2020 - Current
Floor Supervisor & Coordinator
Floor & Decor
01.2017 - 10.2020
Transportation Dispatcher
Palmer Logistics
07.2016 - 12.2016
Supervisor & Installer
Houston Modular Installation
12.2015 - 06.2016
Delivery Driver
Fed EX
08.2014 - 11.2015
Business Management
UTSA
High School Diploma -
Sam Rayburn