Alexandria Ousley
XIBER
Gary,IN
23
years of professional experience
Account Manager / Customer Advocate supports business and residential clients across internet, phone, and television services by resolving billing issues, coordinating service implementation, and handling technical troubleshooting. Strengthens client relationships through proactive follow-up, accurate documentation, and clear communication with field technicians and internal teams. Delivers dependable support across complex account and accounts payable processes.
Work History
Account Manager / Customer Advocate
8 Years 11 Months- Managed internet, phone, and television services for business and residential clients while supporting service implementation, billing resolution, technical troubleshooting, accounts payable processes, and proactive follow-up. Coordinated with field technicians, resolved discrepancies, maintained accurate account documentation, and helped strengthen client relationships through clear communication and dependable service.
Claims Specialist
4 Months- Processed home and auto insurance claims while following company policies, documenting claim details, and guiding customers through the claims process. Provided clear explanations, empathetic support, and accurate updates while helping improve claim resolution times and overall customer satisfaction.
Casino Dealer
2 Years 5 Months- Operated craps and roulette tables in a fast-paced, high-volume environment while maintaining accuracy with wagers, payouts, and gaming procedures. Delivered engaging guest service, followed gaming regulations and company standards, and supported a positive customer experience.
Financial Service Advisor
1 Year 3 Months- Handled 90-100 customer calls daily regarding credit card accounts, billing inquiries, account services, credit applications, APR reduction requests, and credit limit increase requests. Resolved escalated customer concerns with professionalism while maintaining accuracy and customer satisfaction.
Cage Cashier
3 YearsEducation
Associate Degree - Computer Information Systems
Skills
Account management
Client onboarding
Service implementation
Renewal management
Escalation management
Claims processing
Billing resolution
Technical troubleshooting
Accounts payable
Claims documentation
Contract renewals
ADDITIONAL INFORMATION
Authorized to work in the United States. Typing speed: 50 WPM. Experienced with Microsoft Office, WordPerfect, CRM systems, 10-key data entry, account documentation, call center support, claims support, billing resolution, cash handling, and customer-facing service environments.
Timeline
Account Manager / Customer Advocate
XIBER
06.2017 - 05.2026Read More
Claims Specialist
ALLSTATE
01.2017 - 05.2017Read More
Casino Dealer
HORSESHOE CASINO
04.2008 - 09.2010Read More
Financial Service Advisor
JP MORGAN CHASE
11.2006 - 02.2008Read More
Cage Cashier
Majestic Star Hotel and Casino
08.2003 - 08.2006Read More
Ivy Tech State College
Associate Degree from Computer Information Systems
Read More