Alexandria Parrish
Lewiston,ME
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
9
9
years of professional experience
Work History
Waitress/Bartender
Lintonia Bar and Grill
Litchfield , ME
05.2022 - 09.2024
- Provided excellent customer service to ensure repeat customers.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Cleaned dining room chairs, tables, floors and other surfaces regularly.
- Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
- Took orders for food and drinks and delivered them to guests.
Bartender
Blue Goose Cantina
Lewiston , ME
04.2023 - 02.2024
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Greeted guests with friendliness and professionalism.
Waitress/Bartender
Fastbreaks
Lewiston, ME
01.2023 - 02.2024
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Resolved customer complaints in a professional manner.
- Poured wine, beer and cocktails for patrons.
Medical Assistant
Atlee Gleaton Eyecare
Augusta, ME
03.2019 - 11.2019
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted with visual field testing, ocular photography, optical coherence tomography and pre-exam data collection.
- Greeted customers upon arrival in a professional manner while providing excellent customer service.
- Performed preliminary eye exams, including visual acuity tests and color vision tests.
- Helped fit contact lenses on customers per doctor's instructions.
- Conducted vision screenings using automated refraction technology.
- Supported optometrist with vision screenings and exams by prepping rooms with medical instruments.
- Contacted insurance companies to verify coverage information prior to treatment.
- Filed paperwork in accordance with HIPAA regulations and office protocols.
Receptionist/Data Entry Clerk
St. Mary's General Hospital
Lewiston, ME
05.2017 - 10.2017
- Identified, inspected and corrected data entry errors.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Receptionist
H & R Block Tax Group
Augusta, ME
11.2016 - 04.2017
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
Talent and Training Coordinator
Bonney Staffing
Auburn, ME
10.2015 - 10.2016
- Supported onboarding of new employees by hosting orientation sessions.
- Managed training calendars to inform participants of upcoming training session topics and dates.
- Developed training materials and documents such as manuals, handouts, exercises and facilitator guides.
- Organized and scheduled on-site and off-site trainings for staff members.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Assisted in recruiting and hiring processes by conducting phone screens, scheduling interviews, and completing reference checks.
Education
High School Diploma -
Messalonskee High School
Oakland, ME07-2014
Some College (No Degree) - Medical Assisting
Northeast Technical Institute
Scarborough, MESkills
- Customer Service
- Service Prioritization
- Time Management
- Strong Leadership
- Cash Handling
- HIPAA Compliance
Timeline
Bartender
Blue Goose Cantina
04.2023 - 02.2024
Waitress/Bartender
Fastbreaks
01.2023 - 02.2024
Waitress/Bartender
Lintonia Bar and Grill
05.2022 - 09.2024
Medical Assistant
Atlee Gleaton Eyecare
03.2019 - 11.2019
Receptionist/Data Entry Clerk
St. Mary's General Hospital
05.2017 - 10.2017
Receptionist
H & R Block Tax Group
11.2016 - 04.2017
Talent and Training Coordinator
Bonney Staffing
10.2015 - 10.2016
High School Diploma -
Messalonskee High School
Some College (No Degree) - Medical Assisting
Northeast Technical Institute