Sarah Andrews
Summary
Proactive server and sales associate with a proven track record in customer relationship management and inventory control. Known for upselling menu items and ensuring customer satisfaction in fast-paced environments. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Waitress/Bartender
Social House Lounge
02.2023 - 06.2025
- Developed positive relationships with regular customers through friendly conversation.
- Bar Restocking
- Delivered food orders promptly and courteously.
- Took orders for food and drinks and delivered them to guests.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated daily specials to customers.
- Delivered fast, friendly customer service in high-volume environment
- Handled cash and processed payments accurately
- Maintained cleanliness and organization of workspace
- Worked efficiently under pressure
- Prepared cocktails and beverages quickly and consistently
- Managed bar inventory and restocking
- Mixology basics (cocktails, beer, wine knowledge)
- POS systems & cash handling
- ID checking & alcohol compliance
- Inventory management
- Built rapport with customers to encourage repeat business
Server/Bartender
Pappadeaux
01.2023 - 05.2025
- Took and processed customer orders accurately and efficiently.
- Provided excellent customer service in a fast-paced dining environment.
- Assisted in training new servers on restaurant protocols and menu items.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
- Greeted guests and provided menus.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
Sales Associate
Bath and Body Work
06.2020 - 09.2023
- Participated in store promotions and special sales events, enhancing customer engagement and driving sales.
- Resolved customer complaints professionally, improving overall customer satisfaction.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Answered incoming telephone calls to provide store, products and services information.
- Stocked shelves with new merchandise, maintaining optimal inventory levels for smooth sales operations.
- Followed company policies for safety and cleanliness in the sales area.
Sales Associate
Tj-Max HomeGoods
11.2020 - 09.2022
- Greeted customers warmly and provided exceptional service, contributing to positive store atmosphere.
- Assisted customers in locating products and providing tailored product information to enhance shopping experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Maintained organized and visually appealing merchandise displays throughout the store.
- Stocked shelves with new merchandise and ensured proper inventory levels.
- Maintained cleanliness of store environment including floors, windows, displays.
- Trained new team members in cash register operation, stock procedures, and customer services.
Education
High School Diploma -
Pro-Vision Academy
05-2020
Skills
- Product knowledge
- Customer relationship management
- Customer service
- Complaint resolution
- Cash handling
- Inventory management
- Rapport building
- Time management
- Effective communication
- Liquor restocking
- Food service
- Mixology basics
- POS system operation
- Alcohol compliance
- Fast-paced service
Certification
TABC CERTIFICATE
Timeline
Waitress/Bartender
Social House Lounge
02.2023 - 06.2025
Server/Bartender
Pappadeaux
01.2023 - 05.2025
Sales Associate
Tj-Max HomeGoods
11.2020 - 09.2022
Sales Associate
Bath and Body Work
06.2020 - 09.2023
High School Diploma -
Pro-Vision Academy