Luciana Rodríguez
Alexandria
Summary
With over 7 years of experience in sales, I excel in engaging with customers, providing in-depth product knowledge, and building lasting relationships. I've been recognized for consistently achieving sales targets and providing exceptional customer service. My passion for customer satisfaction and continuous learning drives my commitment to the sales industry.
Overview
6
6
years of professional experience
Work History
Waitress/Bartender
Bobby McKey's Dueling Piano Bar
01.2024 - Current
- Generated over $5,000+ daily sales for the restaurant
- Provided excellent, friendly, and fast service in a 400 seat restaurant
- Managed large parties up to 50 guest, ensuring accurate orders and timely service
- Established menu knowledge, and build rapport with customers to achieve order sizes 10% over target
Waitress
Ted's Montana Grill
01.2021 - 01.2024
- Generated over $2,000+ in weekly sales for the restaurant
- Effectively communicated with kitchen staff to manage over 50-100 guest at once, and ensuring timely service
- Trained over 20 servers ensuring needs and questions were met
- Consistently achieving high guest satisfaction in reviews and surveys, reflecting an exceptional level of service and attention to detail
- Highlight your accomplishments, using numbers if possible.
Service Advisor
Herson's Honda
01.2020 - 01.2022
- Liaison between advisor and service technician to determine what is the customer's vehicle needs
- Handled over 300 customer walk-ins monthly, maintaining a high satisfaction score on surveys.
- Coordinated with technical teams to resolve complex mechanical issues
- Ensuring great communication with client about appropriate quotes in a timely manner
- Oversaw warranty service quality, resulting in a 25% reduction in repeat visits for the same issue
Sales Specialist
Lindsay Ford
01.2020 - 01.2021
- Negotiated and closed deals with over 200 customers, consistently over achieving monthly goals
- Provided exceptional customer service, resulting in high customer referral
- Organized and conducted test drives, enhancing customer experience and contributing to a 25% increase in sales conversion
- Managed inventory and online listing, increasing online inquires
Education
High School diploma - undefined
Gaithersburg High School
Gaithersburg01.2017
Skills
- Customer Engagement
- Product Knowledge
- Relationship Building
- Sales Target Achievement
- Problem Solving
- Communication
- Customer Service
- Ability to work under pressure
- Detail oriented
Websites
Languages
Spanish
Native or Bilingual
Timeline
Waitress/Bartender
Bobby McKey's Dueling Piano Bar
01.2024 - Current
Waitress
Ted's Montana Grill
01.2021 - 01.2024
Service Advisor
Herson's Honda
01.2020 - 01.2022
Sales Specialist
Lindsay Ford
01.2020 - 01.2021
High School diploma - undefined
Gaithersburg High School