Alexandria Ponder
Trenton,MI
Summary
Hello, my name is Alexandria Ponder, you can call me Alex for short! I have been told that I am a hardworking professional with great time management skills. I have been praised for my skill of handling tables of all sizes with accuracy and impeccable service. I always strive to meet customer needs, and ensure they leave happy with plans to come back and see me!
Overview
2
2
years of post-secondary education
6
6
years of professional experience
Work History
Server/Barback
TSFR Applebees
Southgate, Michigan
12.2023 - 08.2026
- Oversaw food and drink orders for up to 10 tables simultaneously, ensuring timely service and accuracy.
- Collaborated with kitchen staff and bartenders to ensure timely food/drink delivery.
- Delivered exceptional customer service in fast-paced dining environment, enhancing guest satisfaction.
- Ensured cleanliness and organization of dining area and bar, contributing to positive guest experiences.
Server/Manager on Duty
D.A.T. Catering (not in business anymore)
Grosse Ile Township, Michigan
05.2020 - 12.2023
- Provided exceptional customer service in high-paced catering environment.
- Delivered food and beverages to guests promptly and courteously.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Oversaw inventory management to maintain stock levels and reduce shortages.
- Assisted in setting up and breaking down event spaces efficiently.
Education
Grosse Ile High School
Grosse Ile Township, MichiganHydraulics And Pneumatics Certifications - Electrical Engineering Technology
Henry Ford College
Dearborn, MI 09.2022 - 04.2024
Skills
- Order management
- Event setup
- Food safety standards
- Takeout operations
- Table clearing
- Customer relationship management
- Time management
- Team collaboration
- Conflict resolution
- Feedback resolution
- Calm demeanor
- Professional appearance
Accomplishments
- During my three years at Applebees I was awarded with employee of the month twice.
- While at D.A.T Catering we had a very small staff, my boss decided that I was worth of the “Manager on Duty” role at the age of 17.
Timeline
Server/Barback
TSFR Applebees
12.2023 - 08.2026
Hydraulics And Pneumatics Certifications - Electrical Engineering Technology
Henry Ford College
09.2022 - 04.2024
Server/Manager on Duty
D.A.T. Catering (not in business anymore)
05.2020 - 12.2023
Grosse Ile High School