Alexandria Presnell
Moncks Corner,SC
Summary
Customer-centered Business Manager bringing broad background in project management, customer relations and continuous improvement. Demonstrated skills in developing and deepening internal and external relationships. Practiced problem-solver with technologically-savvy nature and expert Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Retail Project Manager
Berkeley Boutique
02.2018 - Current
- Cultivated loyal customer base by providing excellent customer service.
- Collaborated and built trust within organization and with customers, meeting or exceeding expectations.
- Provided feedback to improve strategies, programs and initiatives.
- Translated customer needs into operational plan to fulfill projects with right resources.
- Maximized business growth by driving high adoption and usage of marketing platform.
- Interpreted trends and other sales analysis data to assist senior management.
- Led the end-to-end development of a mobile app, utilizing different technology, resulting in a major increase in user engagement.
- Manged multiple social media accounts simultaneously to drive sales and customer engagement.
Interim Store Manager
Kirklands's
10.2014 - 02.2018
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
Education
Some College (No Degree) - Science Education And Business
Trident Technical College
Charleston, SCSkills
- Budget Creation
- Recruiting and Hiring
- Issue Resolution
- Sales and Marketing
- Chatbox development
- Verbal and Written Communication
- Client Relationship Management
- Documentation and Reporting
- Account Acquisition
- Customer Service Management
Certification
Scrum Master- Lean Champion Certified 12/13/23
Pre Nursing Certification 12/15
Timeline
Retail Project Manager
Berkeley Boutique
02.2018 - Current
Interim Store Manager
Kirklands's
10.2014 - 02.2018
Some College (No Degree) - Science Education And Business
Trident Technical College