Alexandria Prudom
IEM
Irving,TX
4
years of professional experience
Detail-oriented operations and administrative professional with experience in data entry, reporting, billing, documentation, recordkeeping, and issue resolution. Experienced in reviewing information for accuracy, verifying billing data against contracts, preparing detailed reports, maintaining organized records, and collaborating across departments to resolve discrepancies and meet established requirements. Proficient in Microsoft Excel, Microsoft Office, Salesforce, Google Sheets, Google Docs, and Microsoft Outlook.
Work History
Project Controls Customer Support Specialist
4 Months- Compiled detailed customer-interaction reports using Microsoft software while maintaining accurate documentation.
- Reviewed customer information and identified needs through active listening and effective questioning.
- Documented issues and collaborated with other departments to support timely resolution within established service-level agreements.
- Maintained accurate customer records and interaction details while managing multiple requests.
Medical Receptionist
10 Months- Compiled detailed customer-interaction reports using Microsoft software while maintaining accurate documentation.
- Reviewed customer information and identified needs through active listening and effective questioning.
- Documented issues and collaborated with other departments to support timely resolution within established service-level agreements.
- Maintained accurate customer records and interaction details while managing multiple requests.
Contact Center Team Leader
1 Year- Coached contact center representatives on call handling, customer service standards, and escalation procedures.
- Monitored inbound and outbound interactions to ensure quality, accuracy, and compliance with service expectations.
- Resolved complex customer concerns, service disputes, and scheduling issues with professionalism and urgency.
- Trained new team members on CRM workflows, call scripts, and pest service account documentation.
Billing Clerk
1 Year- Verified billing data against client contracts to ensure accuracy and identify discrepancies before invoicing.
- Performed monthly closing activities, including accruals and journal entries, with strong attention to detail.
- Developed process improvements to increase billing efficiency and accuracy.
- Maintained and reviewed billing documentation to support accurate recordkeeping.
Education
High School Diploma
Skills
Accurate Data Entry
Data Review & Validation
Data Administration
Microsoft Excel
Microsoft Office
Microsoft Word
Microsoft Outlook
Salesforce
Google Sheets & Google Docs
Reporting & Documentation
Recordkeeping
Billing & Invoicing
Process Improvement
Issue Resolution
Escalation
Cross-Functional Collaboration
Appointment Scheduling
Customer Support
Timeline
Project Controls Customer Support Specialist
IEM
04.2026 - 08.2026Read More
Contact Center Team Leader
Moxie Pest Control
04.2025 - 04.2026Read More
Billing Clerk
Vandergriff Toyota
04.2024 - 04.2025Read More
Medical Receptionist
EyeCare Associates of South Tulsa
05.2022 - 03.2023Read More
Plano West Senior High School
High School Diploma
Read More