Open To Work
Alexandria Purrier
Summerville,SC
Summary
Results-driven professional with extensive experience in project management and customer relationship management. Known for implementing effective process improvements and fostering team collaboration to achieve operational excellence.
Overview
15
15
years of professional experience
Work History
Operations Analyst
Synter Resource Group LLC
North Charleston, SC
01.2023 - Current
- Analyzed operational data to pinpoint pain points, leading to actionable solutions that enhanced process effectiveness.
- Collaborated with cross-functional teams to align project initiatives with operational goals.
- Monitored compliance with company policies and industry regulations throughout operations.
- Maintained accurate documentation for processes to enhance accessibility for teams.
- Developed training materials and conducted sessions for new hires on operational procedures.
- Generated regular reports detailing status of ongoing projects, facilitating better decision-making and project alignment.
- Reviewed customer feedback surveys to pinpoint opportunities for improving customer experience.
- Identified risk exposure in operational activities and developed targeted mitigation strategies to minimize potential disruptions.
Team Lead
Synter Resource Group LLC
North Charelston, SC
12.2021 - 01.2023
- Led team in executing project plans, achieving operational goals efficiently.
- Coordinated daily activities to streamline workflow and enhance operational efficiency.
- Mentored junior staff on best practices and ensured compliance with company policies.
- Analyzed processes to identify areas for improvement and implemented necessary changes.
- Facilitated team meetings to align on updates and address ongoing issues promptly.
- Managed resource allocation to meet project demands and enhance productivity.
- Resolved escalated customer complaints promptly, maintaining high satisfaction levels.
- Conducted performance appraisals, delivering targeted feedback to support continuous improvement.
Account Resolution Specialist
Synter Resource Group LLC
North Charleston, South Carolina
10.2020 - 01.2021
- Resolved customer account discrepancies through detailed investigation and communication.
- Coordinated communication between clients and internal teams to resolve issues efficiently.
- Analyzed account data to identify patterns and improve resolution processes.
- Utilized conflict resolution skills to address customer concerns professionally and effectively.
- Maintained detailed records of customer interactions, transactions, and feedback to support resolution processes.
- Negotiated dispute resolution and communicated resolution status to customers.
- Processed payments from customers for outstanding accounts receivable balances.
- Established contact with clients regarding payment arrangements or past due accounts.
- Prepared reports related to collection activities and account statuses.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Received payment and posted to appropriate customer accounts.
- Notified customers of delinquent accounts with an attempt to collect outstanding amounts.
- Reviewed accounts to determine payment plan compliance.
- Managed daily operations in collections department to ensure timely debt recovery.
- Provided training and guidance to new collections staff on best practices and company policies.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Executed administrative functions for accounts, including recording address changes and updating records to ensure data accuracy.
- Notified credit departments and turned over records to attorneys when customers failed to respond to collection attempts.
Floor Manager & Regional Bar Trainer
Anthony's Coal Fire Pizza
Westwood, MA
09.2015 - 08.2020
- Supervised daily restaurant operations to ensure seamless service flow.
- Managed staff schedules and assigned duties, improving team coordination and service delivery.
- Trained new employees on service standards and operational procedures.
- Monitored inventory levels and coordinated supply orders for kitchen needs.
- Ensured compliance with health and safety regulations throughout the establishment.
- Resolved customer complaints promptly, ensuring a positive dining experience and customer satisfaction.
- Organized promotional events, including product launches and special discounts, driving increased sales engagement.
- Conducted training sessions on beverage preparation and presentation standards.
Associate & Key Holder
Walgreens
Norfolk & Franklin, MA
04.2011 - 09.2015
- Guided customers in product selection and addressed inquiries, enhancing overall satisfaction.
- Oversaw inventory management, facilitating timely restocking to maintain product availability.
- Operated point-of-sale systems for seamless customer transactions.
- Maintained store cleanliness and organized displays to enhance customer experience.
- Processed returns and exchanges in compliance with company policies.
- Educated customers on promotional offers and loyalty programs to boost engagement.
- Liaised with management on stock requirements and customer feedback to drive service improvements.
- Trained new associates on operational policies and procedures, fostering a knowledgeable team.
Education
Some College (No Degree) - Health Sciences
Bristol County Community College
Fall River, MASkills
- Data compliance
- Operational compliance
- Data visualization
- Project improvement
- Customer relationship management
- Team coordination
- Time management and payroll review
- Attention to detail and problem solving
- Training development
Languages
Spanish
Limited
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeSalary Range
$45000/yr - $200000/yrTimeline
Operations Analyst
Synter Resource Group LLC
01.2023 - Current
Team Lead
Synter Resource Group LLC
12.2021 - 01.2023
Account Resolution Specialist
Synter Resource Group LLC
10.2020 - 01.2021
Floor Manager & Regional Bar Trainer
Anthony's Coal Fire Pizza
09.2015 - 08.2020
Associate & Key Holder
Walgreens
04.2011 - 09.2015
Some College (No Degree) - Health Sciences
Bristol County Community College