Alexandria Robinson
Houston,TX
Summary
I have been rated as an expert in
developed skills in fast-paced environments, focusing on company coordination and administrative support. Expertise in managing information and coordinating operations for company operations, ensuring seamless operations. Looking to transition these skills into new field, aiming to contribute to organizational success and patient satisfaction.
Overview
9
9
years of professional experience
Work History
Advanced Medical Support Assistant
Veteran Affairs Medical Center
01.2023 - Current
- Salary: $25.75,40+ Hours/Week
- Diagnose and resolve technical hardware and software issues
- Provide technical assistance and support related to computers systems, hardware, and software by answering user’s questions
- Trained users on basic system and computer functions, addressing system and user issues
- Resolved issues in a timely and professional manner while always providing great service.
- Promoted effective communication among medical staff by serving as a reliable liaison between physicians, nurses, and administrative personnel.
- Maintained strict compliance with HIPAA regulations, ensuring the protection of sensitive patient information.
- Provided exceptional customer service to patients, visitors, and colleagues, fostering a welcoming environment at all times.
- Assisted in training new staff members on clinic policies, procedures, and software systems for seamless integration into the team.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and scheduling appointments.
- Collaborated with interdisciplinary teams to optimize patient care and facilitate seamless transitions between departments.
Client Access Coordinator
Alaska Behavioral Health (Mental Health)
08.2023 - 01.2024
- Supervisor: Holley Strogsdill (907)-563-100
- Maintain effective and efficient communication with the patient, interdisciplinary team, and other clinical departments
- Promptly answers and processes numerous phone calls from patients, co-workers, vendors, and other external entities
- Arranged appointments and meetings, prepared a variety of correspondence, briefings, charts, and reports
- Reviewed correspondence prepared by other personnel to ensure it is formatted properly and grammatically correct
- Scheduled, cancelled, and rescheduled patient’s appointment and/or consults in Care logic, Mosaiq, as400 Cerner scheduling systems
- Knowledge of medical records, booking walking ins, updating demographics and insurance information received from clinic(s) at the time of the patient's visit
- Salary: $21.00,40Hours a Week
- Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
Medical Support Specialist/Phlebotomist
Fairbanks Cancer Care/Fairbanks Memorial Hospital
10.2020 - 07.2023
- Supervisor: Marilyn Konte (907)-347-7524
- Collect capillary or venous blood specimens and prepares specimens for analysis, ensure that the physiologic state of the properties is maintained using proper hospital/regulatory agency guidelines and using excellent customer service skills/laboratory professionalism
- Perform various filling duties including laboratory requisitions, reports to providers, and re-stocking supplies
- Perform limited patient laboratory testing including the quality control and quality assurance required by regulatory agencies/laboratory policy
- Salary: $18.00,40 Hours a Week
Team Leader
Walmart
05.2016 - 01.2020
- Directly supervises multiple employees
- Makes sure that all deadlines are handled in a timely manner
- Determine the nature of requests and provide the information desired using privacy
- Oversee and motivate team members
- Developed tracking reports to access metrics such as cost of vendor spending and company revenue
- Schedule interviews, conduct interviews and attend all training procedures
Education
High School Diploma - undefined
Greenville High School
05.2017
Phlebotomy
UAF
01.2020
Skills
- HIPPA Compliance
- CPR/ First Aid Certified
- Volunteer: Red Cross Finical regional manager
- Very Computer literate (MS office, MS Excel, Ms Power point, Cerner, AS400, Mosaiq, Care logic/ Qualifications)
- Excellent in communication & Presentation
- Conflict resolution techniques
Timeline
Client Access Coordinator
Alaska Behavioral Health (Mental Health)
08.2023 - 01.2024
Advanced Medical Support Assistant
Veteran Affairs Medical Center
01.2023 - Current
Medical Support Specialist/Phlebotomist
Fairbanks Cancer Care/Fairbanks Memorial Hospital
10.2020 - 07.2023
Team Leader
Walmart
05.2016 - 01.2020
High School Diploma - undefined
Greenville High School
Phlebotomy
UAF