Alexandria Sherman
Jacksonville
Summary
Customer service professional with proven ability to improve customer satisfaction and streamline support processes. Valued for strong collaboration and adaptability in dynamic environments. Known for problem-solving skills and empathetic communication.
Overview
4
4
years of professional experience
Work History
Customer Support Specialist
F.H.Cann & Associates
02.2023 - 01.2025
- Handled customer inquiries by providing clear and accurate information about products and services.
- Coordinated with sales and marketing teams to ensure customer needs aligned with service offerings.
- Recorded customer interactions by updating CRM systems with detailed notes and follow-up actions.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Medical Appointment Scheduler
Southeast Orthopedic Specialists
05.2023 - 03.2024
- Enhanced patient satisfaction by efficiently scheduling appointments and managing cancellations.
- Streamlined appointment booking process for increased clinic efficiency and customer satisfaction.
- Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
- Assisted in reducing no-shows by implementing reminder calls and appointment confirmation protocols.
- Collaborated with medical staff to ensure optimal patient flow, resulting in a smoother clinic experience.
- Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
- Supported clinic operations by assisting with administrative tasks such as filing, data entry, and phone management when needed.
Customer Service Representative
Focus Services Inc.
12.2022 - 05.2023
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Helped resolve customers issues with WiFi services and cable.
Medical Records
Ciox Health
10.2020 - 12.2022
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Organized over hundreds of medical records through diverse systems of classification, storage retrieval and indexing.
- Documented patient progress and care interventions in medical records.
- Documented pediatric patient care to maintain accurate and complete medical records.
- Processed requests for patient medical records and patient information.
- Developed and implemented new filing system for medical records to improve efficiency.
Customer Service Representative
Humana
04.2021 - 07.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Verified insurances and health plans.
- High call volume.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Terry Parker High School
06.2020
Skills
- Insurance Verification
- Data entry proficiency
- Follow-up skills
- Patient/ customer confidentiality
- Strong Organization
- Healthcare Software Knowledge
- Patient Scheduling
- HIPAA Compliance
- Medical Terminology
- Staff Leadership
- Multitasking
- Call Management
- Conflict Resolution
- Customer Education
- Customer Relations
Timeline
Medical Appointment Scheduler
Southeast Orthopedic Specialists
05.2023 - 03.2024
Customer Support Specialist
F.H.Cann & Associates
02.2023 - 01.2025
Customer Service Representative
Focus Services Inc.
12.2022 - 05.2023
Customer Service Representative
Humana
04.2021 - 07.2022
Medical Records
Ciox Health
10.2020 - 12.2022
Terry Parker High School