Alexandria Siwecki
Kihei
Summary
Experienced with managing front desk operations and ensuring guest satisfaction. Utilizes strong communication and organizational skills to resolve issues and streamline processes. Knowledge of hospitality protocols and guest service excellence.
Hospitality professional known for delivering outstanding guest service and maintaining high operational standards. Proven ability to manage front desk tasks efficiently while fostering welcoming atmosphere. Collaborates well with team members and is reliable in meeting changing needs. Skills include customer service, problem-solving, and multitasking.
Overview
2027
2027
years of professional experience
Work History
Front Desk Guest Service Agent
Wailea Tennis Club
Wailea, HI
09.2024 - Current
- Greeted and assisted guests with check-in and check-out procedures, ensuring a welcoming experience.
- Managed reservations using property management systems, optimizing room allocations for guest satisfaction.
- Addressed guest inquiries and resolved issues promptly to enhance overall service quality.
- Provided information on club amenities and local attractions, improving guest engagement and satisfaction levels.
- Collaborated with housekeeping staff to maintain cleanliness standards, contributing to pleasant environment for guests.
- Processed payments accurately, ensuring efficiency in financial transactions at front desk operations.
- Assisted in training new team members on front desk procedures and customer service best practices for consistent performance.
Banquet Server Beverage Cart Attendant
The Meadows Del Mar
Del Mar, CA
1999 - 06.2001
- Set up and dismantled banquet spaces for various events.
- Provided exceptional customer service to enhance guest experience.
- Assisted in serving food and beverages promptly to guests.
- Maintained cleanliness and organization of dining areas throughout events.
Banquet Server
Hyatt Regency Beaver Creek
Vail, CO
06.1998 - 01.1999
- Set up banquet rooms according to event specifications and guest requirements.
- Served food and beverages promptly, ensuring guest satisfaction throughout events.
- Collaborated with kitchen staff to coordinate meal service and special dietary needs.
- Maintained cleanliness and organization of banquet areas during and after events.
Education
Recreation Administration Resort And Lodging Manag
California University Chico State
Chico, CA06-1998
Timeline
Front Desk Guest Service Agent
Wailea Tennis Club
09.2024 - Current
Banquet Server
Hyatt Regency Beaver Creek
06.1998 - 01.1999
Banquet Server Beverage Cart Attendant
The Meadows Del Mar
1999 - 06.2001
Recreation Administration Resort And Lodging Manag
California University Chico State