Alexandria Stephens
Waupun,WI
Overview
3
3
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Guest Relations
Green Bay Packers
Green Bay, WI
09.2023 - Current
- Maintained high level of professionalism and discretion when dealing with guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
Gymnastics Coach
Salvation Army Kroc Center
Green Bay, WI
09.2023 - Current
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
Whitewater Rafting Guide
Smoky Mountain Outdoors Unlimited
Hartford, TN
04.2022 - 09.2023
- Informed guests of safety risks associated with rafting, proper paddling, river features, and provided proper equipment.
- Provided information on various sites throughout the Smoky Mountains, relaying little-known stories to provide interest.
- Guided groups of up to 8 people on scheduled tours.
Guest/Food Service Worker
Kwik Trip
Waupun, WI
07.2020 - 01.2022
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Ensuring proper training of fellow staff.
- Handled cash transactions and point-of-sale operations to assist dining room staff during busy service periods.
- Developed and maintained positive relationships with customers to enhance service.
Membership Service Intern
EAA
Oshkosh, WI
05.2021 - 08.2021
- Responsible for handling customer inquires and request via e-mail, phone, chat, and in person.
- Educating members on various aviation topics, memberships, merchandise, workshops, aviation
history, and flights while properly inputting accurate data requests. - Responsible for investigating, resolving, and responding to service issues.
- Staffing the EAA Membership Information Center booth during AirVenture.
- Use of proper software applications in MS Office Word, Excel, Publisher, PowerPoint, and Outlook.
- Maintain a high level of confidentiality of personnel records from members.
Education
Bachelor of Arts - Communication Studies
University of Wisconsin - Green Bay
Green Bay, WI 08.2023 - Current
Associate of Science - Communication Studies
Fox Valley Technical College
Appleton, WI 08.2019 - 12.2021
Certification
CPR - License
Timeline
Guest Relations
Green Bay Packers
09.2023 - Current
Gymnastics Coach
Salvation Army Kroc Center
09.2023 - Current
Bachelor of Arts - Communication Studies
University of Wisconsin - Green Bay
08.2023 - Current
CPR - License
05-2022
Whitewater Rafting Guide
Smoky Mountain Outdoors Unlimited
04.2022 - 09.2023
Social Media Marketing Foundations Training - LinkedIn
11-2021
Hootsuite Platform - Certificate
10-2021
Social Marketing - Certificate
10-2021
Mailchimp Essential Training - LinkedIn
10-2021
Membership Service Intern
EAA
05.2021 - 08.2021
Guest/Food Service Worker
Kwik Trip
07.2020 - 01.2022
Associate of Science - Communication Studies
Fox Valley Technical College
08.2019 - 12.2021