Summary
Overview
Work History
Education
Timeline
Generic

Nancy Hawks

Napa,CA

Summary

QUALIFICATONS: Extensive experience in wine education including design and execution of educational programs for the public and the trade; Accomplished in public speaking; Management and training expertise; skilled in social media interaction; extensive writing experience.

Overview

23
23
years of professional experience

Work History

Guest Relations

OPUS ONE
03.2013 - Current
  • Telling the story with passion and making a genuine connection with guests via tours and hosted, seated tastings
  • Acting as Concierge and coordinating seating for arriving guests
  • Processing sales and performing the myriad daily duties that are part of a winery hospitality/sales program
  • Manning phones as necessary

DIRECTOR oF WINE EDUCATION

Goosecross Cellars
01.2005 - 01.2011
  • Drove targeted traffic to the website by producing and continually updating the content for one of the most comprehensive wine-education sites offered by a winery, including twice-monthly podcast (Napa Valley Wine Radio), the winery blog plus educational videos and articles.
  • Primary point person for social media interaction via Twitter and Facebook
  • Designed and performed tour, seminars and classes for visiting consumers and the trade
  • Provided on-going wine education for tasting room staffs (2)
  • Produced other communications such as the newsletter, winemaker notes, back labels, marketing pieces, etc.; coordinated planning and execution of special events with owners

TOUR PROGRAMS MANAGER

Robert Mondavi Winery
01.1995 - 01.2004
  • Hired, trained, scheduled, coached and reviewed a staff of over 30 Tour Coordinators, Wine Educators and Tasting Assistants; forecasted, monitored and adjusted fiscal year budgets and expenses directly affected by the tour operation; headed up continuing education for staff members and development of new programs for the trade and the public.
  • Under my leadership, my team of wine educators consistently received the highest ratings from secret shopper, “Beyond Hello.” The evaluations included highly favorable feedback regarding graciousness toward the guests, quality of education, excellent customer service and fulfilling requirements such as promoting the benefits of joining the wine club.

Education

WSET Level 3

Bachelor of Music With CA Teaching Credential -

California State University - Sacramento
Sacramento, CA

Bachelor of Arts in Music -

Pacific Lutheran University
Tacoma, WA

Timeline

Guest Relations

OPUS ONE
03.2013 - Current

DIRECTOR oF WINE EDUCATION

Goosecross Cellars
01.2005 - 01.2011

TOUR PROGRAMS MANAGER

Robert Mondavi Winery
01.1995 - 01.2004

WSET Level 3

Bachelor of Music With CA Teaching Credential -

California State University - Sacramento

Bachelor of Arts in Music -

Pacific Lutheran University

Similar Profiles

CREATE PROFILE
Nancy Hawks