Susana Pantoja
West Covina,CA
Summary
Friendly and detailed with a strong background in customer service and administrative support. A team player known for accuracy, compliance, and high level of professionalism in all tasks. Skilled in managing documents and maintaining a positive work environment. Looking for new opportunities to grow and implement my skills with the company.
Overview
17
17
years of professional experience
Work History
Guest Relations
Longo Toyota
El Monte , CA
12.2011 - Current
- Help supervise the daily activities of the Guest Relations department by handling scheduling and training efforts.
- Addressed customer concerns efficiently and maintained positive guest interactions.
- Provided training for new employees on guest relations and customer service standards.
- Maintained close communication with team members and sales managers regarding changes or updates for monthly schedules
- Responsible for distributing all mail, FedEx, to the correct employees, departments.
- Maintained inventory levels of office supplies and equipment, as needed.
- Performed data entry tasks to update customer account records.
Administrative Clerk
Animal Services
Los Angeles , CA
03.2008 - 05.2011
- Processed payments, refunds, and exchanges with precision and effectiveness.
- Performed data entry duties to update client information in databases.
- Operated cash register to process cash, check, and credit card transactions.
- Consistent balancing of cash drawers at the end of each day.
Education
Some College (No Degree) -
Pasadena City College
Pasadena, CASkills
- Exceptional communication
- Customer service
- Organizational skills
- Problem solving
- Attention to detail
- Fun and energetic / Professionalism
- Accurate data entry
- Bilingual Spanish / English
Timeline
Guest Relations
Longo Toyota
12.2011 - Current
Administrative Clerk
Animal Services
03.2008 - 05.2011
Some College (No Degree) -
Pasadena City College
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