Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Jose Contreras

Los Angeles,CA

Summary

With a proven track record at Longo Toyota, I excel in mentoring and elevating service teams, evidenced by maintaining over 100% productivity. Fluent in English and Spanish, my expertise spans from technical diagnostics to effective team leadership, embodying strong problem-solving and bilingual communication skills.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Service Technician Team Lead

Longo Toyota
09.2017 - Current
  • Help mentor technicians
  • Assist technicians with diagnosis
  • Monitor shop workload & distribute accordingly
  • Rechecks and determine disciplinary action
  • Interview and hire new technicians
  • Manage technicians schedules
  • Test drive with customers to determine concerns
  • Assist Service Advisors
  • Assist customers
  • Open cases and report to factory
  • Follow factory instructions for repair

Service Technician

Longo Toyota
08.2007 - 09.2017
  • Performed Basic Maintenance.
  • Performed bumper to bumper repairs including suspension, alignments, brakes services, flushes, engine rebuilds, transmission replacement, interior R&R, tuneups, emissions repairs.
  • Troubleshot malfunctions and diagnosed customers concern.
  • Documented all repairs and inspections.
  • Obtained and maintained ASE Master Technician certification.
  • Attended factory technician classes.
  • Obtained and maintained Toyota Master Diagnostic Technician certification.
  • Hand tools and pneumatic tools knowledge.
  • Maintained over 100% productivity as service technician.

Education

Certificate Of Technical Studies - Automotive Technology

Universal Technical Institute
Rancho Cucamonga, CA
01.2008

High School Diploma -

Palisades Charter High School
Pacific Palisades, CA
06.2003

Skills

  • Strong work ethic
  • Problem-solving
  • Evaluating employee work
  • Overtime management
  • Team building
  • Daily workflow improvement
  • Key performance indicators
  • Coaching and mentoring
  • Staff training
  • Leadership
  • Documentation and reporting
  • Team supervision
  • Fluent in English and Spanish

Certification

  • ASE Master Technician
  • ASE Advance Level Specialist
  • Toyota Master Diagnostics Technician
  • MVAC Section 609
  • High Voltage Powertrain Certified
  • Hydrogen Fuel Cell Powertrain Certified

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Service Technician Team Lead

Longo Toyota
09.2017 - Current

Service Technician

Longo Toyota
08.2007 - 09.2017

Certificate Of Technical Studies - Automotive Technology

Universal Technical Institute

High School Diploma -

Palisades Charter High School

Similar Profiles

CREATE PROFILE
Jose Contreras