Windows 10
Ross Michael Petitfrere
IT Support Specialist
Roswell,GA
Summary
Versatile IT Technician with experience in IT operations and customer service, encompassing technical support, workstation maintenance, and administration. Adapts to rapidly changing work situations and employee realities, implementing technology-based solutions for business problems, along with standards, procedures, and processes that improve business functionality.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
1
1
Certificate
1
1
Language
Work History
Service Technician Team Lead
Stratix Corporation
Peachtree Corners, GA
09.2021 - Current
- Patched software and installed new versions to eliminate security problems and protect data.
- Serviced computer equipment for expedient repair and minimal downtime.
- Assisting team members with computer equipment troubleshooting and diagnostics.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Configured hardware, devices and software to set up work stations for employees.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
Jobskillshare Platform
Jobskillshare
09.2022 - Current
- Create and manage technical documentation for other JSS members.
- Research and develop knowledge base articles for IT support skills on LinkedIn.
- Supported and maintained effective relationships with other members.
- Strong knowledge of client and server systems using Active Directory and Domain Controllers.
- Tracing and reviewing important account information in Office 365.
Sales Operations Associate
Target
Sandy Springs, GA
01.2019 - 09.2021
- Monitored accuracy and distribution of sales reports, recommending new tools or revisions to existing reports.
- Pointed out process bottlenecks and inconsistencies to upper management, facilitating continuous process improvement to eliminate standard procedures hindering successful sales tactics.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Communicated with staff to encourage highest quality of service.
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives
Education
High School Diploma -
Riverwood International Charter School
Atlanta, GA 08.2010 - 05.2014
Associate of Science - Computer Engineering
Georgia State University
Dunwoody, GA 08.2014 - 05.2016
Skills
Customer Service
undefinedSoftware
Office 365
Windows Server 2019
Remote Assistance
ServiceNow
Anti Malware
VPN
TCP/IP, LAN, WAN, DHCP, DNS, Wi-Fi
Certification
CompTIA A+ - Certified IT Professional
Timeline
Jobskillshare Platform
Jobskillshare
09.2022 - Current
Service Technician Team Lead
Stratix Corporation
09.2021 - Current
CompTIA A+ - Certified IT Professional
08-2021
Sales Operations Associate
Target
01.2019 - 09.2021
Associate of Science - Computer Engineering
Georgia State University
08.2014 - 05.2016
High School Diploma -
Riverwood International Charter School
08.2010 - 05.2014
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