Joshua Ihlenfeldt
Service Technician/ Team Lead Trainer
Spring Creek,NV
Summary
A seasoned leader at AmeriGas Propane, I excel in customer relationship management and technical support, enhancing team performance and customer satisfaction through effective training and troubleshooting. My proactive approach to preventive maintenance and team building has significantly contributed to achieving and surpassing company goals.
Overview
6
6
years of professional experience
Work History
Service Technician Team Lead/Crew Trainer
AmeriGas Propane
06.2018 - Current
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Diagnosed and troubleshot problems, repairing, and restoring gas systems to peak performance.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Inspected equipment to diagnose operational issues.
- Conducted regular safety audits for serviced equipment, minimizing potential hazards in client environments.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
- Maintained accurate records of service calls and customer interactions for training and accountability purposes.
- Provided on-call support outside of normal business hours, ensuring uninterrupted service for clients experiencing emergencies or critical failures.
Delivery Representative
AmeriGas Propane
06.2018 - Current
- Ensured the safety of all delivered goods by adhering to company policies, guidelines, and transportation regulations.
- Navigated complex routes efficiently using GPS technologies while adhering to traffic laws and regulations to ensure safe driving practices.
- Reduced delivery times by effectively managing schedules, prioritizing tasks, and coordinating with team members.
- Enhanced efficiency in delivery processes through route optimization and strategic planning.
- Consistently met or exceeded performance targets for on-time deliveries, contributing to overall company success.
- Maintained a clean and organized vehicle at all times to promote a positive company image and prevent potential hazards.
- Streamlined communication between dispatchers, drivers, and customers for seamless coordination of delivery operations.
- Proactively reported any vehicle maintenance issues to fleet management, ensuring prompt resolution and minimal downtime.
- Effectively resolved customer complaints regarding late or missing deliveries by offering appropriate solutions in a timely manner.
- Expedited urgent orders by prioritizing tasks effectively without compromising previously scheduled deliveries.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
Team Lead Trainer
AmeriGas Propane
06.2018 - Current
- Monitored team performance metrics and adjusted training plans accordingly to maximize results.
- Encouraged proactive attitude towards self-development among trainees through introducing self-assessment techniques.
- Facilitated open lines of communication between trainers/trainees by regularly holding focus groups which lead to improved learning experience.
- Created customized development plans for each team member based on their unique strengths, weaknesses, career aspirations.
- Evaluated individual employee progress and provided constructive feedback for improvement.
- Ensured clear understanding of organizational objectives and expectations from trainees through conducting orientation programs.
- Developed comprehensive training programs for new hires, resulting in improved productivity and job satisfaction.
- Enhanced team performance by implementing effective training strategies and methods.
Education
High School Diploma -
Camden County High School
Kingsland, GA 05.2001 -
Skills
- Customer Service
- Technical Support
- Preventive Maintenance
- Equipment Troubleshooting
- Installation and Repair
- Work Documentation
- Quality Assurance
- Regulatory Compliance
- Work with Minimal Supervision
- Project Oversight
- Scheduling and Coordination
- Customer Relationship Management
- Teamwork and Collaboration
- Team building
Timeline
Service Technician Team Lead/Crew Trainer
AmeriGas Propane
06.2018 - Current
Delivery Representative
AmeriGas Propane
06.2018 - Current
Team Lead Trainer
AmeriGas Propane
06.2018 - Current
High School Diploma -
Camden County High School
05.2001 -