- Regularly practice mindfulness and meditation for overall wellness
- Volunteering at community kitchens and food-related charities
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Animal Care
- Hiking
- Gym Workouts
Kori Gilchrist
Snellville,GA
Summary
Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Customer Service Team Lead/Head Kennel Technician
Duluth Dog Depot
04.2022 - Current
- Resolved queries about pet care with exceptional attentiveness and professionalism.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Developed training materials and resources, including manuals and interactive guides, ensuring consistency in service delivery and adherence to company standards.
- Managed, updated, and organized over 1000 company files, both digitally and physically.
Customer Service Representative
Jumptastic
04.2020 - 04.2022
- Boosted customer assistance by leveraging knowledge base articles to streamline call processes.
- Handled issues to promote ongoing client engagement.
- Exhibited strong multitasking skills on a daily basis by handling multiple phone lines without compromising the quality of service provided.
Customer Service Agent
Georgia Gwinnett College
11.2017 - 03.2020
- Resolved queries about pet care with exceptional attentiveness and professionalism.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Developed training materials and resources, including manuals and interactive guides, ensuring consistency in service delivery and adherence to company standards.
- Managed, updated, and organized over 1000 company files, both digitally and physically.
Education
Bachelor of Science - Biology
Georgia Gwinnett College
Lawrenceville, GA12.2023
Skills
- Customer service
- Executive communication
- Organizational development
- Data entry
- Business process improvement
- Inbound call experience
- Scheduling
- Time management
- Microsoft Office Suite
Interests
Timeline
Customer Service Team Lead/Head Kennel Technician
Duluth Dog Depot
04.2022 - Current
Customer Service Representative
Jumptastic
04.2020 - 04.2022
Customer Service Agent
Georgia Gwinnett College
11.2017 - 03.2020
Bachelor of Science - Biology
Georgia Gwinnett College