Wesley Vinson
Covington,LA
Summary
Lead Customer Service Representative experienced in balancing customer needs with company objectives. Built loyalty and long-term relationships with customers while achieving individual sales goals through effective team coordination and productivity enhancement programs. Coached and mentored new employees in service delivery, telephone etiquette, and conflict resolution.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Lead Customer Service Representative & Kennel tech
Petsuites
Covington, LA, LA
09.2025 - Current
- Supervised kennel staff at animal care facility
- Trained new staff on safety and handling procedures
- Coordinated intake, boarding, and discharge records
- Resolved client questions about pet care and kennel services
- Enforced facility policies for animal welfare and workplace safety
- Managed intake process for new animals at facility by assigning kennels and managing quarantines.
- Developed strategies that enhanced customer service standards, leading to improved client satisfaction.
- Responded to customer inquiries regarding pet care services.
- Managed customer complaints by resolving issues promptly, ensuring positive experiences and retention.
Freezer, cooler and deli stocker associate
Sams Club
Covington, LA
04.2025 - 04.2026
- Loaded and unloaded FedEx trailers using hand trucks and conveyor belts
- Sorted packages by destination and delivery schedule to ensure timely distribution.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Scanned shipment labels with FedEx tracking systems
- Stacked boxes onto pallets to maximize space and facilitate quick access.
- Supported new employee training to ensure they were well-prepared for their roles.
Package Handler
FedEx
Covington, LA
09.2024 - 04.2025
- Organized packages by type, size, destination, and specifications to enhance efficiency.
- Organized packages by type, size, destination, and specifications, improving sorting accuracy.
- Collaborated with team members to streamline workflow, reducing delays in package processing.
- Managed time effectively to meet or exceed productivity targets, contributing to team goals.
- Managed time effectively to consistently meet or exceed productivity targets.
- Collaborated with team members to optimize workflow and boost overall productivity.
Land Surveyor
Land Surveying LLC
Covington, LA
09.2023 - 09.2024
- Interpreted legal documents, construction drawings, and maps to ensure accurate survey completion.
- Completed and finalized diverse commercial and residential land surveys.
- Inspected construction sites to verify adherence to plans and specifications.
- Inspected construction sites to ensure that all structures are accurately located according to established plans or specifications.
- Read and interpreted legal documents, construction drawings and maps to complete surveys.
- Gathered data from field notes and aerial photographs using GPS technology.
- Completed assessments, measured boundaries and noted landmarks.
- Developed charts, plots, maps, and records to effectively support survey-related data analysis.
- Conducted thorough assessments to evaluate land features and conditions, measured boundaries and noted landmarks.
Self-Contractor
Vinson Construction LLC
Covington, LA
01.2020 - 09.2024
- Created innovative solutions for construction challenges, enhancing project execution.
- Executed carpentry, electrical, mechanical, HVAC, and plumbing installations and repairs to meet project specifications.
- Assembled structural components, replacing parts to meet regulatory code standards.
- Developed innovative solutions to challenging construction problems.
- Operated power tools such as saws, drills, and sanders on projects.
Painter
Magic Brush Painting LLC
Covington, LA
02.2015 - 03.2022
- Mixed and applied paints, varnishes, and sealants to ensure durable, high-quality finishes.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Applied paint using brushes, rollers, and spray guns to achieve consistent and professional results.
- Primed, smoothed and cleaned trim, walls and ceilings to prepare for painting tasks.
- Primed, smoothed, and cleaned trim, walls, and ceilings to create optimal surfaces for painting.
Server, Kitchen Staff
The Chimes East
Covington, LA
01.2010 - 02.2015
- Served guests courteously and efficiently, enhancing overall dining experience.
- Served food and beverages to patrons and confirmed complete orders.
- Provided exceptional service to high volume of customers, contributing to positive restaurant reputation.
- Delivered food orders promptly, ensuring customer satisfaction and repeat business.
- Delivered outstanding customer service in a fast-paced environment to enhance customer experience. to ensure satisfaction.
Delivery Driver
Papa Johns
Covington, LA
03.2012 - 01.2015
- Optimized delivery routes using GPS and local knowledge to enhance delivery efficiency.
- Complied with traffic laws while operating delivery vehicle, promoting safety and reliability.
- Verified invoices and purchase requests for accuracy, ensuring proper billing and inventory management.
Education
High School Diploma -
Covington High School
Covington, LASkills
- Animal care techniques
- Customer service
- Customer intake processing
- Client relations
- Problem resolution
- Staff training
- Staff supervision strategies
- Workflow optimization
- Teamwork and collaboration
- Attention to detail
- Inventory management
- Package handling
- Material handling
- Problem-solving abilities
- Pet transportation logistics
Certification
- TWIC Card
References
References available upon request.
Languages
English
Timeline
Lead Customer Service Representative & Kennel tech
Petsuites
09.2025 - Current
Freezer, cooler and deli stocker associate
Sams Club
04.2025 - 04.2026
Package Handler
FedEx
09.2024 - 04.2025
Land Surveyor
Land Surveying LLC
09.2023 - 09.2024
Self-Contractor
Vinson Construction LLC
01.2020 - 09.2024
Painter
Magic Brush Painting LLC
02.2015 - 03.2022
Delivery Driver
Papa Johns
03.2012 - 01.2015
Server, Kitchen Staff
The Chimes East
01.2010 - 02.2015
High School Diploma -
Covington High School