Patience Simon
Pickerington,OH
Summary
Experienced with guest relations, ensuring high standards of service and satisfaction. Utilizes strong organizational skills to manage daily operations smoothly. Knowledge of luxury hospitality practices and proven ability to lead and motivate teams effectively. Ensuring seamless lounge operations. Utilizes strong leadership and organizational skills to foster productive work environment. Track record of enhancing guest satisfaction and operational efficiency.
Overview
7
7
years of professional experience
Work History
Guest Relations
Violet Springs Health Campus
11.2025 - Current
- Handled challenging situations calmly under pressure, resolving conflicts professionally while maintaining excellent guest relations standards.
- Promoted positive guest relations through proactive communication and attentive service.
- Supported successful events by coordinating logistics and managing VIP guest relations on behalf of the Managing Director.
- Assisted in the development of training materials to improve staff performance and guest relations skills.
- Fostered a culture of exceptional customer service within the Guest Relations department through ongoing coaching and development opportunities for team members.
- Improved communication between front desk, housekeeping, and kitchen staff for seamless order fulfillment and guest relations.
Lead Teacher
Kiddie Academy of Westerville
12.2021 - 12.2023
- Monitored student performance on standardized tests, such as SATs, to ensure success.
- Mentored struggling students one-on-one in order to help them reach their full potential.
- Instructed students on best practices for note-taking, organization, test preparation, and study habits.
- Trained fellow teachers on how to effectively use educational software programs.
- Facilitated small group discussions among students about current events or literature readings.
- Utilized effective classroom management techniques to maintain order in the classroom.
- Established positive relationships with parents by engaging them in their child's education.
- Coached students in developing critical thinking skills through group activities and projects.
Habilitation Specialist
ViaQuest, Inc.
08.2020 - 12.2021
- Supported families by providing information on community resources available for individuals with special needs.
- Utilized behavior modification strategies to modify challenging behaviors and promote positive behavior change.
- Provided guidance and support to team members in order to ensure quality outcomes for individuals served.
- Implemented effective teaching techniques when working with clients according to their individual learning styles.
Habilitation Specialist
Alvis Inc
01.2020 - 08.2021
- Demonstrated strong problem solving abilities while responding quickly under pressure.
- Participated in staff meetings and trainings in order to stay informed about changes in policies or procedures.
- Developed meaningful relationships with clients based on mutual trust and respect.
Cashier
Bed Bath & Beyond
04.2019 - 01.2020
- Processed returns and exchanges quickly while ensuring accuracy of store inventory records.
- Developed strong knowledge base regarding product features, benefits, warranties and returns policies.
- Operated the POS system efficiently to ensure accurate transactions.
Education
Associate in Science (A.S.) - Computer Science
Franklin University
Columbus, OH, US01.2024
Certification - Early Childhood Special Education
Rasmussen University
Altamonte Springs, FL11.2022
Skills
- Training and Development
- Childcare Requirements
- Child Development
- Safety Awareness
- Fine Motor Skills
- Parent-Teacher Collaboration
- Microsoft Word
- Online Systems
- Web Practices
- Computer Design Programs
- Communication Skill
- Organize Paperwork
- Knows my way around notepad
- Customer Service
- Early Childhood Education
- VIP guest relations
- Guest relations mastery
- Guest relations management
- Guest relations experience
- Peer relationships
- Customer relationships management
Languages
Yoruba
Personal Information
Title: Lead Teacher
Timeline
Guest Relations
Violet Springs Health Campus
11.2025 - Current
Lead Teacher
Kiddie Academy of Westerville
12.2021 - 12.2023
Habilitation Specialist
ViaQuest, Inc.
08.2020 - 12.2021
Habilitation Specialist
Alvis Inc
01.2020 - 08.2021
Cashier
Bed Bath & Beyond
04.2019 - 01.2020
Associate in Science (A.S.) - Computer Science
Franklin University
Certification - Early Childhood Special Education
Rasmussen University