Alexandria Sump
Lansing
Summary
Operations associate with extensive experience in demonstrating a strong ability to prioritize tasks and manage time effectively. Proven track record in processing high-volume, complex data with a focus on accuracy and efficiency. Proficient in industry software for data entry and analysis, ensuring compliance with all relevant regulations. Recognized for thriving under pressure and consistently meeting tight deadlines, contributing to enhanced operational efficiency.
Overview
3
3
years of professional experience
Work History
Operations Associate
Jackson National Life
Lansing
02.2023 - Current
- Assist in planning and executing the operational setup of new business lines, partnerships, or client accounts.
- Coordinate cross-functional activities between sales, marketing, finance, legal, and product teams to ensure seamless onboarding and execution.
- Pinpoint process inefficiencies and suggest enhancements to optimize workflow, scalability, and customer experience.
- Maintain compliance with internal policies and external regulations across all aspects of new business onboarding.
- Maintain accurate records and documentation.
Strategic Support Associate
Jackson National Life Insurance Company
Lansing
06.2022 - 02.2023
- Utilized multiple applications to enhance task efficiency and effectiveness.
- Coordinated with external companies on behalf of clientele.
- Documented interactions with transfer companies for accurate record-keeping.
- Record, adjust, and ensure data accuracy in company databases, spreadsheets, or software systems.
Administrative Security Coordinator
Jackson National Life
Lansing
10.2022 - 01.2023
- Strategic Support Associate - Special Project.
- Monitored security inbox and managed incoming and outbound calls as Administrative Security Coordinator.
- Greeted staff and authorized visitors, ensuring a secure environment.
- Coordinated information exchange between the security team and additional departments.
- Streamlined processes to improve responsiveness to security inquiries.
- Maintained thorough documentation of all security-related interactions.
Education
Lansing Community College - Psychology
Lansing Community College
Lansing, MI05.2022
Ovid-Elsie High School -
Ovid-Elsie High School
Ovid, MI12.2020
Skills
- Leadership and team collaboration
- Problem solving and adaptability
- Attention to detail
- Documentation management
- Communication skills
- Organizational and multitasking abilities
Timeline
Operations Associate
Jackson National Life
02.2023 - Current
Administrative Security Coordinator
Jackson National Life
10.2022 - 01.2023
Strategic Support Associate
Jackson National Life Insurance Company
06.2022 - 02.2023
Lansing Community College - Psychology
Lansing Community College
Ovid-Elsie High School -
Ovid-Elsie High School