Alexandria Taylor
Denver,CO
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 10 years of management performance.
Overview
18
18
years of professional experience
Work History
Director of Hospitality
Cerebral Brewing
04.2024 - Current
- Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
- Coordinated with various departments to facilitate smooth communication, enhancing operational effectiveness.
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Oversaw budget planning, strategy development, community outreach for organization.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Organized promotional events and interacted with community to increase sales volume.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Developed high-performing teams through effective coaching, mentoring, and performance management strategies.
- Drove revenue growth by identifying new business opportunities and forging strategic partnerships.
- Coordinated requests and managed third-party events hosted on property for charitable and other organizations.
- Managed budgets and financial performance, ensuring profitability while maintaining excellent service quality.
Area Manager
Sweet Cow Ice Cream
11.2021 - Current
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes..
- Oversaw budget planning, strategy development, community outreach for organization.
- Supervised and managed 14 shop managers.
- Drove revenues and team morale by developing weekly one on ones for each team
- Resolved conflicts promptly to promote positive environment for customers.
- Transformed underperforming teams into productive, profitable teams..
- Brought in exceptional candidates to boost team productivity and operational efficiency.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Modeled best practices for sales and customer service.
- Supervised 7 locations to enforce high-quality standards of operation.
- Built positive and productive relationships with store and field leadership.
- Located, developed, and promoted talented employees to cultivate collaborative and hardworking leadership team.
General Manager
Sweet Cow Ice Cream
10.2020 - 11.2022
Private Sous and Pastry Chef
Stack Overflow
01.2016 - 05.2020
- Created and executed a weekly lunch menu utilizing a wide variety of ingredients and cuisines for 120 people
- Maintained inventory, created orders, and utilized organization to maintain monthly budgets and goals
- Use local products and Seasonality to create new and interesting options
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Planned and directed high-volume food preparation in fast-paced environment.
- Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
- Handled day-to-day processes of catering including ordering food and planning events
Bakery Team Leader
Whole Foods
03.2008 - 02.2015
- Prioritizing excellent customer service and satisfaction
- Commitment to progressive ideas capitalizing on sales growth potential
- Ensured proper food safety and handling through disciplined audits and Serve Safe certification
- Hiring/training/scheduling up to 45 team members to exceed departmental goals
- Mentored and contributed team members to grow bench strength and efficiency
- Developed/costed departmental menus
- Monitored purchasing/spoilage and movement of all items
- Provided upscale merchandising of company products.
- Promoted 6 times within my tenure at Whole Foods
Education
Metro State College
Denver, COSkills
Hiring
Strategic Planning
Team development
Operations management
Human resource management
Timeline
Director of Hospitality
Cerebral Brewing
04.2024 - Current
Area Manager
Sweet Cow Ice Cream
11.2021 - Current
General Manager
Sweet Cow Ice Cream
10.2020 - 11.2022
Private Sous and Pastry Chef
Stack Overflow
01.2016 - 05.2020
Bakery Team Leader
Whole Foods
03.2008 - 02.2015
Metro State College