Alexandria Rodriguez-Thomas
Florence,KY
Summary
Accomplished operations manager with extensive experience in restaurant management and staff development. Expertise in executing operational strategies that enhance guest experiences, improve compliance with safety standards, and foster high-performing teams across front and back-of-house operations.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Operations Manager
First Watch Daytime Cafe
Florence, Ky
03.2023 - Current
- Managed daily operations to ensure smooth restaurant service and guest satisfaction.
- Developed staff schedules to align with peak business hours and staffing needs.
- Enhanced customer service by resolving complaints and addressing guest concerns promptly.
- Built strong operational teams to meet process and production demands.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Operations Manager
Chili's Bar and Grill
Fort Hood, TX
10.2020 - 02.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Managed financial oversight, budgeting, accounting, and payroll activities to ensure operational integrity.
- Implemented policies and standard operating procedures to enhance quality, customer service, and logistics efficiency.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Coordinated employee scheduling, facilitated training sessions, and monitored inventory levels to optimize operational efficiency.
- Developed performance and labor strategies to strengthen competitive position in new and existing markets.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Collaborated with team leaders on quality audits.
- Controlled departmental facilities use and approved requests for repairs or improvements.
Service Manager/Bar Manager
Applebee's
Copperas Cove, TX
07.2016 - 10.2020
- Clearly and promptly communicate pertinent information to staff, such as catering orders, new policy change, menu changes, and system or equipment issues
- Conducted inventory and orders for bar supplies including liquor, beer, and wine; coached bartenders on processes and procedures; placed truck orders and counted kitchen inventory to support efficient operations.
- Implements a variety of strategic initiatives to enhance the organization's operational capabilities to drive revenue, contain cost, improve processes and guest satisfaction
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Developed weekly schedules balancing business needs with team member availability.
- Created work schedules to ensure proper staffing and maintain operational efficiency.
- Assisted with various tasks during busy shifts to maintain operations.
- Follows company policies , upholds professional standards, and performs all work in a manner respectful of others
- Operated personal computers and office applications, including word processing and spreadsheets, to support daily tasks.
Trainer/Bartender/Server
11.2010 - 07.2016
- Training new employees to execute and fulfill standards in customer service, while following specific guidelines and rules pertaining to their department
- Maintaining responsibility over inventory, bar cost, and the upholding of maintenance for the appearance of the bar or the restaurant
- Assigning and taking leadership to task out duties and following up to make sure task are completed in orderly fashion and time
- Certified by TABC for alcohol service, ability to make judgement of alcohol consumption and responsible service of alcohol
- Ability to recognize intoxicated or unrulypatrons & take necessary remedial action
- Operates a full-service bar, mixing & serving the full range of alcoholic & non-alcoholic beverages.Records sales, makes change or prepares charge slips in accordance with operating procedures
- Stocks bar Keeps bar utensils, equipment & work area clean & sanitary
- Uses tact & courtesy to deny further sales to persons whos conduct has become unruly or who appear to be intoxicated
- Ability to recognize intoxicated or unruly patrons & take necessary remedial action
- Ability to train & guide other employees while performing good customer relations skills
Education
High School Diploma -
RICHARD MILBURN ACADEMY
Killeen, TX05-2005
Some College (No Degree) - General Studies
Central Texas College
Killeen, TXSkills
P&L management
- Business and Operations Management
- Policies and procedures implementation
- Financial and cash flow analyses
- Revenue growth strategies
- Inventory management
- Operational troubleshooting
- Crisis management
- Staff training and development
- Organizational skills
- Invoice processing
References
REFERENCES
References available upon request
Certification
- TABC Certified
- ServSafe Certified
Timeline
Operations Manager
First Watch Daytime Cafe
03.2023 - Current
Operations Manager
Chili's Bar and Grill
10.2020 - 02.2023
Service Manager/Bar Manager
Applebee's
07.2016 - 10.2020
Trainer/Bartender/Server
11.2010 - 07.2016
High School Diploma -
RICHARD MILBURN ACADEMY
Some College (No Degree) - General Studies
Central Texas College