ALEXANDRIA TYUS

• Conducted initial phone screenings with prospective candidates
• Ensured compliance with federal and state employment laws when making hiring decisions.
• Reviewed resumes and selected qualified applicants for further evaluation.
• Analyzed data from applicant tracking systems to identify trends in the recruitment process.
• Maintained detailed records of recruiting activities such as interviewing notes, offer letters.

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers and handled concerns quickly
• Answered constant flow of customer calls with minimal wait times
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

• Began handling escalation OB calls for complaint/ appeal tickets

•Thoroughly triaged customer accounts and records to ensure compliance

• Conducted OB calls to advise customers of the resolution, and maintained accurate account documentation

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Promoted and recommended activities based on availability.
• Troubleshooted and handled bowling lanes with malfunction calls.
• Ensured that guests adhered to company policy and procedures.
• Trained new staff in front-of-house procedures, customer relations, and cleaning.

• Greeted guests and answered any questions, promoted products and menu items.
• Handled customer payments i.e cash, debit, or credit card transactions.
• Issued receipts and refunds as necessary, handled and resolved customer complaints.
• Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards.
• Helped guests at tables when in need of assistance
• Trained new staff in front-of-house procedures, customer relations, and cleaning.