Alexandria Vieira
Dighton,MA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
PTPCS
UPS
Kingston, MA
10.2021 - Current
- Train and mentor new hires.
- Support upper management.
- Identify needs of customers promptly and efficiently.
- Assist with customer requests and answer questions to improve satisfaction.
- Provide excellent service and attention to customers when face-to-face or through phone conversations.
- Provide support and guidance to colleagues to maintain a collaborative work environment.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Monitor and provide support to delivery drivers.
Flex PT Package Center Supervisor
UPS
Kingston, MA
05.2018 - 10.2021
- Handled diverse responsibilities across different time slots.
- In addition to the responsibilities of a Package Center Supervisor, I also acted as the Exceptions Package Clerk on Saturday.
- Guaranteed correct submission of GTS data.
Online Sales Coordinator
Windmill Cycles
North Dartmouth & Westport, MA
05.2017 - 07.2019
- Cataloged, photographed, and made sales listings for entire inventory of parts department.
- Prepared parcels for shipment.
- Maintained 100% Positive Feedback on eBay store.
Package Exceptions Clerk
UPS
Brockton, MA
10.2017 - 05.2018
- Processed delivery change requests and intercepts.
- Worked with drivers to correct address discrepancies.
- Supported PTPCS.
Sales Associate
Macy's
Swansea, MA
09.2016 - 07.2017
- Assisted customers in various departments with product selection, sizing, and styling.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Engaged customers in friendly, professional dialogue to determine needs.
Preloader
UPS
Brockton, MA
10.2015 - 05.2016
- Sorted and loaded packages into trucks.
- Worked collaboratively with other preloaders to ensure efficient workflow throughout the day.
Education
Associate of Arts - Business
Bristol Community College
Fall River, MA06-2026
Some College (No Degree) - International Relations
Simmons College
Boston, MAHigh School Diploma -
Somerset High School
Somerset, MA06-2009
Skills
- Analytical Thinking
- Public Speaking
- Organization
- Customer Service
- Multitasking
- Conflict Resolution
- Entire suite of UPS web applications (SRC, GTS, ERA, etc)
- Microsoft 365 Suite Proficiency
Affiliations
- Volunteer at Somerset Historical Society
- Volunteer at the Diocese of Fall River
- Volunteer at United Way Day of Caring
References
References available upon request.
Timeline
PTPCS
UPS
10.2021 - Current
Flex PT Package Center Supervisor
UPS
05.2018 - 10.2021
Package Exceptions Clerk
UPS
10.2017 - 05.2018
Online Sales Coordinator
Windmill Cycles
05.2017 - 07.2019
Sales Associate
Macy's
09.2016 - 07.2017
Preloader
UPS
10.2015 - 05.2016
Associate of Arts - Business
Bristol Community College
Some College (No Degree) - International Relations
Simmons College
High School Diploma -
Somerset High School