Alexandria Walker
Jacksonville,IL
Summary
Driven healthcare professional with a proven track record at Memorial Health, specializing in phlebotomy and patient care. Excelled in specimen handling and patient support, enhancing patient satisfaction and efficiency. Skilled in venipuncture and adept at calming difficult patients, demonstrating a commitment to high-quality care and confidentiality.
Overview
6
6
years of professional experience
Work History
Phlebotomist
Memorial Health
01.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Registration of Patients
- Proficient in Excell and computers
- Ability to work with and calm difficult patients
- Medical Terminology
ER Technician
Hannibal Regional
12.2019 - 01.2022
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
- Carried out phlebotomy procedures and watched for adverse reactions.
- Performed phlebotomy tasks efficiently, minimizing discomfort to patients while obtaining necessary samples.
- Applied critical thinking skills in various situations such as prioritizing tasks based on severity level or recognizing potential life-threatening conditions.
Receptionist Administrator
Ohio Eye
02.2018 - 01.2019
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
- Acted as first point of contact and set appointments for prospective clients.
- Maintained a clean, organized, and welcoming reception area with updated reading materials for visitors while monitoring security by verifying visitor credentials and issuing visitor badges.
- Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Collaborated with team members on various projects to achieve department goals and improve overall efficiency.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Education
High School Diploma -
Auburn High School
Auburn, IL05.2011
Skills
- Venipuncture
- Order of draw
- Patient Care
- Specimen handling
- HIPAA Compliance
- Patient confidentiality
- Venipuncture Expertise
- Patient support
- Data Entry
- Specimen Preparation
- Capillary puncture
Timeline
Phlebotomist
Memorial Health
01.2022 - Current
ER Technician
Hannibal Regional
12.2019 - 01.2022
Receptionist Administrator
Ohio Eye
02.2018 - 01.2019
High School Diploma -
Auburn High School
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