Alexandria White
Antioch,TN
Summary
Positive and upbeat professional successful at balancing guest and business needs. Well-organized in managing check-in and check-out procedures and coordinating services with diverse team members. Good multitasking, planning, and communication skills.
Service-focused professional with background in concierge roles, skilled in providing personalized guest services and managing front desk operations. Possess strong communication abilities, adept at problem-solving and efficiently handling guest requests to enhance satisfaction. Demonstrated success in improving service delivery processes, contributing to increased positive feedback from clients.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Mister Car Wash
Antioch, TN
11.2024 - Current
- Updated and maintained databases with current information.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
Amazon Fulfillment Associate
Amazon Warehouse
Murfreesboro, US
01.2023 - 01.2024
- Utilized warehouse management system to track inventory and maintain records of shipments.
- Unloaded incoming freight with a manual pallet jack or dock leveler.
- Packed items according to customer's specifications and requirements.
- Loaded items onto pallets or into containers for shipment.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Maintained cleanliness of the warehouse area by sweeping, dusting, organizing, and tidying shelves.
T-Mobile Sales Representative
T-Mobile
Murfreesboro, US
01.2021 - 01.2023
- Calls in bound and out bound
- Maintained detailed records of sales activities using company-approved software systems.
- Resolved customer complaints in a prompt and professional manner.
- Assisted in training other Mobile Sales Representatives on best practices.
- Maintained customer relationships by providing timely and accurate product information.
- Provided mobile device demonstrations to potential customers.
- Identified customer needs and provided tailored solutions.
CNA - Certified Nursing Assistant
VA Hosptial
Murfreesboro, US
01.2022 - 12.2022
- Reported changes in patient conditions to registered nurse or physician.
- Transported residents within the facility as needed.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Documented patient care services by charting in designated areas.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Administered medications under supervision of a licensed nurse.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
Education
High School Diploma -
Siegel High School
Murfreesboro, US06-2021
Skills
- Shift change management
- Data inputting
- Key management system
- Cash handling experience
- Reservation processing
- Data entry
- Guest orientation
- Product sales
- Computer skills
- Flexible schedule
- Customer service
- Payment processing
- Financial transactions
- Reservation management
- Report preparation
- Information protection
- Data entry proficiency
- Basic accounting
- First aid training
- Documentation and reporting
- Verbal and written communication
Certification
- Child Development Associate Certification
- Driver's License
- Teaching Certification
- SIDS Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Guest Service Representative
Mister Car Wash
11.2024 - Current
Amazon Fulfillment Associate
Amazon Warehouse
01.2023 - 01.2024
CNA - Certified Nursing Assistant
VA Hosptial
01.2022 - 12.2022
T-Mobile Sales Representative
T-Mobile
01.2021 - 01.2023
High School Diploma -
Siegel High School