ALEXANDRIA WILLIAMS
Phoenix,AZ
Summary
Dedicated Customer Service Representative experienced in enhancing customer satisfaction and supporting team dynamics. Contributed to company success through effective problem-solving and guidance in billing processes while maintaining high standards in communication and empathy. Specialized in utilizing reservation systems and CRM platforms to optimize booking and cancellation experiences.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
State Farm
Tempe, AZ
04.2023 - Current
- Assisted agents with inquiries about customer billing
- Guided agents in identifying effective solutions for customer needs
- Assisted agents via phone and chat
- Explaining to agents that are new how the billing process works
Customer Service Representative
Best Western Hotel
Tempe, AZ
02.2022 - 09.2022
- Facilitated booking reservations for customers and informed them of current deals
- Addressed customer inquiries promptly
- Processed customer cancellations efficiently
Customer Service Representative
Consumer Cellular
Tempe, AZ
06.2021 - 02.2022
- De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Documented customer interactions to effectively track requests, problems, and solutions.
- Facilitated customer payments and established payment plans to support account management.
- Assisted customers with technical issues with their phones to the best of my abilities and transferred them for more assistance when I can not help.
Customer service representative
MDS Communications
Mesa, AZ
03.2021 - 06.2021
- Assisted State Farm policyholders with billing, coverage, and policy questions.
- Processed policy changes in State Farm customer account systems.
- Streamlined claim inquiries to improve response times for clients. Enhanced overall efficiency of the service team through optimized claim inquiries.
- Executed automated outbound calls to connect with donors for fundraising efforts. Connected with donors through automated outbound calls for fundraising efforts.
Customer service representative
CVS
Chandler, AZ
12.2020 - 02.2021
- Answered inbound calls and directed customers to appropriate departments for timely assistance
- De-escalated customer concerns while maintaining calm, friendly demeanor to enhance satisfaction
- Enrolled patients in CVS specialty pharmacy to ensure they would receive their prescription on time.
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
Tempe, AZ
11.2016 - 11.2020
- Notified providers of account changes to ensure compliance with CareCredit guidelines.
- Addressed questions from providers regarding their accounts.
- Contacted providers to schedule updates for their CareCredit accounts.
Teachers Assistant
Faith Family Church and child care
Chandler, AZ
08.2013 - 09.2016
- Facilitated children’s understanding of classwork and homework assignments.
- Supported the teacher by creating engaging lesson plans and ensuring student safety.
- Supervised children's playtime activities to promote safety..
- Cleaned classroom daily to create a tidy learning space for students. to support a healthy environment. Created a tidy learning space to support a healthy environment for students. and toys regularly Regularly sanitized classroom and toys to support student health and wellness. Sanitized classroom and toys to maintain a clean environment. to maintain a clean environment.
Before and After-School Care Assistant
Chandler unified school district
Chandler, AZ
06.2013 - 08.2013
- Ensured homework completion before transitioning to the next activity, fostering responsibility and time management.
- Ensured homework completion before transitioning to the next activity, fostering responsibility and time management.
- Monitored children's playtime activities to ensure safety and engagement. / Supervised children's playtime activities to ensure safety and engagement.
- Provided care for children before and after school.
Education
Massage License - Massage Therapy
Arizona school of massage therapy
Tempe, AZHigh School Diploma -
Learning Crossroads Basic Academy
Tempe, AZSkills
- Customer services
- Billing systems
- Reservation systems
- CRM platforms
- Chat support
- Customer engagement
- Problem solving
- Team collaboration
- Training support
- Time management
- Ability to adapt
- Knowledge resource
- Empathy
Timeline
Customer Service Representative
State Farm
04.2023 - Current
Customer Service Representative
Best Western Hotel
02.2022 - 09.2022
Customer Service Representative
Consumer Cellular
06.2021 - 02.2022
Customer service representative
MDS Communications
03.2021 - 06.2021
Customer service representative
CVS
12.2020 - 02.2021
Customer Service Representative
Ttec (TeleTech) - HealthCare Solutions
11.2016 - 11.2020
Teachers Assistant
Faith Family Church and child care
08.2013 - 09.2016
Before and After-School Care Assistant
Chandler unified school district
06.2013 - 08.2013
Massage License - Massage Therapy
Arizona school of massage therapy
High School Diploma -
Learning Crossroads Basic Academy