Donna Pearson
Troy,AL
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Verizon
09.2022 - Current
- Assisted customers with a warm and professional attitude
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
Customer Service Representative
Alorica
08.2021 - 02.2022
- Assisted customers with questions
Call Center Representative
Sykes Enterprises, Incorporated
04.2021 - 07.2021
- Following the call flow
Quality Inspector
Southern Classic Food Group
09.2020 - 02.2021
- Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Packer
Snyder Lance
12.2019 - 05.2020
- Assembled and prepared cartons, crates and containers to protect materials during shipment.
Machine Operator
A-1 EMPLOYMENT
04.2019 - 08.2019
- Detected work-piece defects and machine malfunctions, maintaining machines to prevent future issues.
Poultry Processor
Pilgrim's Pride
03.2018 - 08.2018
- Boxed, labeled and moved items to keep production lines moving swiftly.
Call Center Representative
Atterro
09.2016 - 01.2017
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
Production Line Worker
Wayne's Farm
04.2014 - 04.2016
- Assembled components into finished product and performed quality inspection to clear for shipment.
Education
High School Diploma -
Pike County High School
Brundidge, AL05.2011
Skills
- Quality Inspection
- Quality Assurance
- Microsoft Office
- Assembly
- Machine Operator
- Technical support services
- Cash drawer balancing
- Implant restoration
- Customer greeting
- Plant and climate familiarity
- Customer assistance
- Overseeing planting
- Loading and unloading protocols
- Luxury guest services expertise
- Assembly procedures
- Janitorial services
- Machine setups
- Customer services
- Quality assurance standards
- Payment processing
- Quality inspections
- Cleaning Experience
- Call Center
- Upselling
- Quality Control
- Customer Service
- Guest Services
Timeline
Customer Service Representative
Verizon
09.2022 - Current
Customer Service Representative
Alorica
08.2021 - 02.2022
Call Center Representative
Sykes Enterprises, Incorporated
04.2021 - 07.2021
Quality Inspector
Southern Classic Food Group
09.2020 - 02.2021
Packer
Snyder Lance
12.2019 - 05.2020
Machine Operator
A-1 EMPLOYMENT
04.2019 - 08.2019
Poultry Processor
Pilgrim's Pride
03.2018 - 08.2018
Call Center Representative
Atterro
09.2016 - 01.2017
Production Line Worker
Wayne's Farm
04.2014 - 04.2016
High School Diploma -
Pike County High School