Alexandria Yorkman

• Led new hire orientation on company culture, policies, HR basics, systems, service expectations, and organizational resources.
• Supported end-to-end onboarding for new employees across multiple departments, roles, and locations.
• Coordinated new hire schedules, welcome messages, system access, equipment setup, meetings, training tasks, and departmental handoffs to ensure a seamless onboarding experience.
• Worked with Human Resources, Talent Acquisition, IT, Legal, Operations, Sales, Marketing, and department leaders to support onboarding and employee transitions.
• Created and organized onboarding resources, training materials, SOPs, job aids, role guides, and learning paths.
• Provide Workday onboarding help with required employment forms, system navigation, profile setup, and basic troubleshooting for timely completion of onboarding tasks.
• Supported development of standardized 30/60/90-day success expectations to enhance role clarity and provide managers with consistent development guidance.
• Identify trends and opportunities within the new hire experience and collaborate with HR, Talent Acquisition, and leadership on employee retention and process improvement initiatives.
• Support organizational and Learning & Development projects during periods without active onboarding, including resource development, process documentation, training initiatives, and cross-functional projects.
• Gather, review, and organize departmental resources across Legal, Sales, and Client Experience functions to support training, onboarding, and organizational initiatives.
• Serve as an initial point of contact for new hires, providing guidance, resources, and ongoing support throughout the onboarding experience.

Promoted to application specialist within six months of joining member care, reflecting strong performance, reliability, financial knowledge, and commitment to member service.

• Supported members with applications for auto loans, personal loans, credit cards, and home equity lending products.
• Guided members through the lending process by explaining application requirements, available options, next steps, and lending considerations.
• Reviewed credit reports with members and helped explain credit profiles and factors that could affect lending decisions.
• Assessed individual member needs and provided tailored guidance to connect them with financial products that aligned with their goals and circumstances.
• Simplified complex lending information so members could better understand the application process and make informed financial decisions.
• Identified patterns and red flags linked to fraudulent membership and loan applications, including potential identity fraud and suspicious application activity.
• Recognized inconsistencies within applications and helped identify potential fraud before fraudulent memberships or lending products were established.
• Led the membership account-opening initiative to strengthen fraud awareness and identify risk during the application process.
• Trained and supported team members on recognizing fraud indicators, identifying application red flags, and escalating suspicious activity appropriately.
• Enhanced team knowledge of fraud prevention by sharing observed trends, examples, and best practices during membership and lending application reviews.

• Assisted members with everyday banking tasks, including transfers, balance questions, debit card support, and online banking setup.
• Managed account concerns with a focus on accuracy and professionalism, maintaining confidentiality and prioritizing member satisfaction.
• Facilitated refunds and debit card replacements while providing comprehensive account support for members impacted by fraud, guiding them through the resolution process.
• Supported a fraud-related member impact initiative by assisting affected members with refunds, debit card replacements, account support, and guidance throughout the resolution process.
• Built trusted relationships with new and existing members through reliable, informed, and personalized service.

Applied Firstmark’s High Five values—helpful, happy, humble, honest, and hungry—during daily member interactions.

• Achieved promotion to Application Specialist within six months due to strong performance, reliability, financial knowledge, and commitment to exceptional member experience.
• Achieved promotion to Application Specialist within six months due to strong performance, reliability, financial knowledge, and dedication to providing an exceptional member experience.

• Completed vital sign checks and routine monitoring for infants in Level II critical care.
• Supported daily infant care through bathing, feeding, comfort measures, and maintenance of safe environments to promote well-being.
• Helped prepare newborns for surgeries, procedures, and other medical care.
• Provided emotional support to mothers and families of newborns in NICU, enhancing their coping during critical care.
• Assisted adult patients with bathing, hygiene, and preparation for transplants and medical treatments to ensure comfort and readiness.
• Moved across hospital departments based on staffing and patient-care needs, supporting adult and infant populations.
• Assisted nursing staff and clinical teams across departments.