Alexandria M. Smokes
Norcross,GA
Summary
- Responsible Customer Service Representative who is motivated to maintain customer satisfaction and contribute to the company’s success. Reliable and driven, with strong time management and prioritization abilities. Also able to represent the establishment with a friendly and professional demeanor at all times. Acquiring excellent experience in the area of expertise for approximately 3-4 years, other key proficiencies are as follows: MS Office Literate (MS Word, Excel, PowerPoint, Outlook) Verbal and Written Communication Interpersonal Skills Order Transmitting Problem Solving Customer Service Organizational Skills
- Assistant Operation Manager with extensive background in administration and human resources. Supervise daily operations and organizations. Strong competencies for addressing operational issues and concerns quickly. Determines staffing requirements, work assignments and schedules for new projects. Excellent skills hiring and recruiting to develop high-performing teams. Motivated Assistant Operations Manager develops and implements operational plans and schedules. Comprehensive understanding of desirable fiscal management and strategic guidance practices. Mindful prioritizer addressing organizational objectives with thorough task-completion roadmaps.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Assistant Operations Manager
Amazon
09.2018 - Current
- Perform daily audits to ensure that inductors/unloaders/water spiders are providing quality as well as meeting minimum required rates of 1,200-1,850 PPH, buffers at BM rate of 300, and stowers at planned rate of 200-220 PPH to consistently improve KPIs by 5%
- Assist with pick and stage to ensure 99.9% timely stage, 99% OTD, 31% decrease in pick and stage times, 50% decrease in partial routes
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Improved communication within the team through regular meetings, updates, and open channels of communication.
Patient Access Specialist
Gwinnett Medical Center
08.2016 - 07.2017
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Verified insurance coverage and obtained necessary authorizations to ensure timely billing and reimbursement.
Education
High School Diploma -
Bryan County High School
Pembroke05.2013
Bachelor of Science - Health Science
Clayton State University
Morrow, GA 05.2023 - Current
Skills
- Operational Excellence
- Employee Supervision
- Purchasing and Planning
- Cost Analysis and Savings
- Operations Management
- Operational Planning
- Business Forecasting
- Budget Tracking
- Customer Engagement
- Profit and Loss Control
KPI tracking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Bachelor of Science - Health Science
Clayton State University
05.2023 - Current
Assistant Operations Manager
Amazon
09.2018 - Current
Patient Access Specialist
Gwinnett Medical Center
08.2016 - 07.2017
High School Diploma -
Bryan County High School