ALEXANDRIA S. WOMACK
Store Manager
Atlanta,GA
Summary
Experienced Store Manager with 9 years of managerial experience in specialty retail. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Committed to creating a diverse and inclusive environment that delivers optimal customer experience, promote loyalty and drive sales.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
Work History
Store Manager
Bath and Body Works
Atlanta, GA
06.2020 - Current
- Increased quarterly sales revenue by 11.2%
- Recruited, hired, and trained 20+ associates, developing them into productive team members with the ability to drive sales and positive customer engagement
- Promoted 5 leader to next level management with in the two years
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Brand Manager
Bath And Body Works
Huntsville, AL
06.2014 - 06.2020
- Managed all phases of our stores’ visual presence execution.
- Created and implemented floorplan to ensure proper brand execution.
- Ensure that all visual projects are done accurately and executed within allotted time limits
- Execute sales events and special promotions to meet or exceed our desired business results.
- Coached team on consistently executing and maintaining product placement to promote new products and drive business.
- Managed all phases of shipment and replenishment processes.
Assistant Store Manager
Bath and Body Works
Decatur, Huntsville, Atlanta, AL, GA
12.2013 - 06.2020
- I manage and operate the store in the absence of the Store Manager
- Develop sales strategies to project business trends in order to achieve sales goals and increase revenue
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Build highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and email
Sales Lead
Bath And Body Works
Huntsville, AL
10.2012 - 03.2013
- Assisted in the installation and maintenance of our new Mobile Point of Sales (MPOS) system
- Monitored sales team performance and provided constructive feedback.
- Trained, coached and mentored new sales associates for maximum performance.
- Performed software updates of our MPOS to ensure of proper usage during transitions
Sales Associate
Bath And Body Works
Birmingham, Huntsville, Alabama
12.2007 - 10.2012
- Engaged with customers to build rapport and loyalty.
- Achieving the highest standards of customer service excellence in accordance with sales training objectives and as per company guidelines:
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Asked lifestyle questions to thoroughly understand customer needs, offers relevant services and accessories so customer can make informed decision to complete their purchase
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Software Analyst
Intergraph
Madison, Alabama
01.2012 - 03.2012
- Served as a Lead Team responsible for creating Interfaces for I/LEADS and inPursuit Records Management Systems
- Analyst assisting in key phases of the Software Development Life cycle including, gathering requirements, developing design documents, developing code, and creating test cases
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
- Initiated and completed programming/software assignments relating to the development and commercialization of critical software products
- Designed and implemented maintainable database schemas utilizing Microsoft SQL Server
Sales Associate
Strasburg Children
Huntsville, AL
04.2011 - 01.2012
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
- Answered customer questions about sizing, accessories and merchandise care.
- Provided positive first impressions to welcome existing, new and potential customers.
Sales Associate
New York And Company
Birmingham, AL
12.2007 - 01.2008
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
Education
Bachelor of Science - Computer Science
09.2006 - 12.2010
Skills
Relationship building and management
Maximizing profitability
Team leadership and coaching
Staff training and development
Training and mentoring
Customer Relations
Sales expertise
Strategic thinker
Merchandising
NET development
Experience with source code
SQL integration
Budgeting
Strategic planning
Self-Motivated
Multitasking Abilities
Attention to Detail
Problem-Solving
Excellent Communication
Critical Thinking
Teamwork and Collaboration
Planning and Coordination
Timeline
Store Manager - Bath and Body Works
06.2020 - Current
Brand Manager - Bath And Body Works
06.2014 - 06.2020
Assistant Store Manager - Bath and Body Works
12.2013 - 06.2020
Sales Lead - Bath And Body Works
10.2012 - 03.2013
Software Analyst - Intergraph
01.2012 - 03.2012
Sales Associate - Strasburg Children
04.2011 - 01.2012
Sales Associate - New York And Company
12.2007 - 01.2008
Sales Associate - Bath And Body Works
12.2007 - 10.2012
Alabama Agricultural And Mechanical University - Bachelor of Science, Computer Science
09.2006 - 12.2010