Summary
Overview
Work History
Education
Skills
Timeline

ALEXANDRIA S. WOMACK

Store Manager
Atlanta,GA

Summary

Experienced Store Manager with 9 years of managerial experience in specialty retail. Organized and effective at encouraging staff cooperation and productivity to meet and exceed objectives. Born leader and analytical problem-solver with proven team building and management success. Committed to creating a diverse and inclusive environment that delivers optimal customer experience, promote loyalty and drive sales.




Overview

21
21
years of professional experience
4
4
years of post-secondary education

Work History

Store Manager

Bath and Body Works
Atlanta, GA
06.2020 - Current
  • Increased quarterly sales revenue by 11.2%
  • Recruited, hired, and trained 20+ associates, developing them into productive team members with the ability to drive sales and positive customer engagement
  • Promoted 5 leader to next level management with in the two years
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.

Brand Manager

Bath And Body Works
Huntsville, AL
06.2014 - 06.2020
  • Managed all phases of our stores’ visual presence execution.
  • Created and implemented floorplan to ensure proper brand execution.
  • Ensure that all visual projects are done accurately and executed within allotted time limits
  • Execute sales events and special promotions to meet or exceed our desired business results.
  • Coached team on consistently executing and maintaining product placement to promote new products and drive business.
  • Managed all phases of shipment and replenishment processes.

Assistant Store Manager

Bath and Body Works
Decatur, Huntsville, Atlanta, AL, GA
12.2013 - 06.2020
  • I manage and operate the store in the absence of the Store Manager
  • Develop sales strategies to project business trends in order to achieve sales goals and increase revenue
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Build highly satisfied and loyal customer base through engagement, conversion, and capturing customer phone and email


Sales Lead

Bath And Body Works
Huntsville, AL
10.2012 - 03.2013
  • Assisted in the installation and maintenance of our new Mobile Point of Sales (MPOS) system
  • Monitored sales team performance and provided constructive feedback.
  • Trained, coached and mentored new sales associates for maximum performance.
  • Performed software updates of our MPOS to ensure of proper usage during transitions

Sales Associate

Bath And Body Works
Birmingham, Huntsville, Alabama
12.2007 - 10.2012
  • Engaged with customers to build rapport and loyalty.
  • Achieving the highest standards of customer service excellence in accordance with sales training objectives and as per company guidelines:
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Asked lifestyle questions to thoroughly understand customer needs, offers relevant services and accessories so customer can make informed decision to complete their purchase
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Solved customer challenges by offering relevant products and services.

Software Analyst

Intergraph
Madison, Alabama
01.2012 - 03.2012
  • Served as a Lead Team responsible for creating Interfaces for I/LEADS and inPursuit Records Management Systems
  • Analyst assisting in key phases of the Software Development Life cycle including, gathering requirements, developing design documents, developing code, and creating test cases
  • Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
  • Completed software development lifecycle from requirement analysis to test planning, test case development and test execution.
  • Initiated and completed programming/software assignments relating to the development and commercialization of critical software products
  • Designed and implemented maintainable database schemas utilizing Microsoft SQL Server

Sales Associate

Strasburg Children
Huntsville, AL
04.2011 - 01.2012
  • Engaged with customers to build rapport and loyalty.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Fulfilled orders and sourced products to meet rigorous customer delivery schedules.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Provided positive first impressions to welcome existing, new and potential customers.

Sales Associate

New York And Company
Birmingham, AL
12.2007 - 01.2008
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.

Education

Bachelor of Science - Computer Science

Alabama Agricultural And Mechanical University , Normal, Alabama
09.2006 - 12.2010

Skills

Relationship building and management

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Timeline

Store Manager - Bath and Body Works
06.2020 - Current
Brand Manager - Bath And Body Works
06.2014 - 06.2020
Assistant Store Manager - Bath and Body Works
12.2013 - 06.2020
Sales Lead - Bath And Body Works
10.2012 - 03.2013
Software Analyst - Intergraph
01.2012 - 03.2012
Sales Associate - Strasburg Children
04.2011 - 01.2012
Sales Associate - New York And Company
12.2007 - 01.2008
Sales Associate - Bath And Body Works
12.2007 - 10.2012
Alabama Agricultural And Mechanical University - Bachelor of Science, Computer Science
09.2006 - 12.2010

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ALEXANDRIA S. WOMACKStore Manager