Alexandrina King
Orlando,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Mental Health Technician
University Behavioral Center
09.2023 - Current
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Assisted with patient restraint and seclusion scenarios to create safe environment for patient and medical personnel.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Handle patient inquiries and suggestions courteously and professionally.
- Actively listened to patient, handled concerns quickly and escalated major issues to supervisor.
Chemical Dependency Tech
Sunrise Detox
06.2022 - Current
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Supported patient confidentiality in accordance with HIPAA regulations.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
- Organized recreational activities to assist in patient recovery.
ESE Teacher Assistant
United Cerebral palsy
06.2021 - 05.2022
- Modified general education curriculum for special-needs students using various instructional techniques and technologies.
- Cultivated connections and strong student rapport to foster classroom engagement, in addition to recording student progress to inform parents and school administration.
- Delivered effective and differentiated classroom instruction to range of neurodiverse students.
- Taught multiple subjects to students with intellectual or emotional disabilities.
Education
High School Diploma -
William R Boone High School
General Studies
Valencia Community College
11.2023
Skills
- Telecommunications
- Answer and direct phone calls
- Listens to patients concerns and needs and report to nursing and directors
- Understanding Patient Needs and offering focused driven solutions
- Data Entry
- Credit Card Payment Processing
- Microsoft Office Certified
- Adobe Certified
- Detail oriented individual with great organization
- Behavior Management specialized in Special Needs, Adult Psych and Children Psych
- Early Childhood Education with ESE Students
- DCF Training 30 Hours
- Critical Thinking
- Comply with Health and Safety Regulations
- Coordinating Care
- Medication Administration
- Adaptability and Flexibility
- Rapport Building
- HIPAA Requirements
- Vitals Monitoring
Certification
- Certified, CPR AED - 09/2025
- Certified, Crisis Prevention- 11/2024
Timeline
Mental Health Technician
University Behavioral Center
09.2023 - Current
Chemical Dependency Tech
Sunrise Detox
06.2022 - Current
ESE Teacher Assistant
United Cerebral palsy
06.2021 - 05.2022
High School Diploma -
William R Boone High School
General Studies
Valencia Community College
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