Drina Makoni
West Valley City
Summary
Dedicated professional with a background in customer service and operational excellence. Known for strong problem-solving abilities and maintaining high standards of service, ready to contribute to team success in a fast-paced environment.
Overview
9
9
years of professional experience
Work History
Ramp Agent
Delta Air Lines, Inc
Salt Lake City, UT
10.2024 - Current
- Followed strict safety and operational protocols to ensure compliance with regulatory standards and organizational policies.
- Performed pre‑operation inspections and verifications, demonstrating strong attention to detail and accuracy in compliance‑driven environments.
- Coordinated with cross‑functional teams to meet time‑sensitive operational deadlines, ensuring continuity of service.
- Maintained accurate handling and tracking of items under pressure, prioritizing safety, accuracy, and efficiency.
- Adapted to changing conditions while maintaining consistent adherence to procedures and documentation requirements.
Ramp Agent
SkyWest Airlines
Salt Lake City, UT
05.2021 - 10.2024
- Oversaw daily operations to ensure adherence to safety regulations, standardized procedures, and organizational policies.
- Trained and guided new staff on compliance requirements, documentation expectations, and procedural accuracy.
- Served as a key point of communication among multiple operational stakeholders, relaying status updates and requirements clearly and professionally.
- Reviewed operational processes and facilitated discussions to improve workflow efficiency and compliance outcomes.
- Maintained accountability for team performance in a highly regulated, deadline‑driven environment.
Package Handler
Fed Ex Ground
Salt Lake City, UT
12.2020 - 05.2021
- Accurately scanned, verified, and sorted high‑volume items, ensuring correct documentation and data integrity.
- Maintained organized records and workspaces to support audit readiness and operational efficiency.
- Worked collaboratively to meet daily operational benchmarks while maintaining accuracy and consistency.
- Demonstrated reliability and flexibility in meeting business needs, including extended hours.
Cashier
Runway Cafè
Salt Lake City, UT
05.2017 - 08.2018
- Provided professional, service‑oriented support while adhering to privacy and security procedures.
- Handled sensitive transactions with integrity, discretion, and attention to detail.
- Maintained accurate records and followed established policies to ensure accountability.
- Worked effectively in fast‑paced environments while balancing multiple priorities.
Education
High School Diploma -
Kearns High
Kearns, UTSkills
- Attention to detail
- Time Management
- Customer Service
- Communication Skills
- Active Listening
- Problem Solving
- Leadership
- Self-motivation
- Interpersonal Skills
Timeline
Ramp Agent
Delta Air Lines, Inc
10.2024 - Current
Ramp Agent
SkyWest Airlines
05.2021 - 10.2024
Package Handler
Fed Ex Ground
12.2020 - 05.2021
Cashier
Runway Cafè
05.2017 - 08.2018
High School Diploma -
Kearns High